Event Manager

Hamilton Boyd Group; Greater London; On-site; GBP 29,000 - 40,000; Full time

Benefits offered by this job

28 statutory holidays

5 additional holidays per year

Professional training

Bonus scheme

One-to-one coaching

Social environment

Discount in Boyds Grill & Wine Bar

Cross training between businesses

Enhanced holiday after 2 years

Job summary

Hamilton Boyd Group in London seeks an experienced Events Manager to plan and coordinate events across a boutique group of venues and services. You will manage client relationships, ensure exceptional service, and work across departments to deliver high-quality events.

The role requires live-in London-area flexibility with early/late event shifts, a focus on client satisfaction, and collaboration with the group’s five businesses.

Qualifications

• 2+ years of experience in events management, ideally from a venue, catering or agency background.
• Client and account management skills including building rapport, negotiation and influence.
• Excellent communication and interpersonal skills.
• Must be cost conscious with effective cost control.
• Very strong organisational and time management skills.
• High level of attention to detail.
• Ability to troubleshoot to meet client briefs and budgets.
• High standard of personal presentation.
• Client focused with the desire to deliver exceptional customer service.

Responsibilities

• Professionally organise and execute all allocated events, ensuring the highest standards of excellence, collaborating with clients and meeting their objectives and deadlines.
• Create and maintain strong relationships with clients at all times.
• Coordinate across departments (sales, operations, AV, kitchen, accounts) to synch event details.
• Foster relationships with all departments, including partners and venues.
• Proactive communication, responding promptly to client inquiries.
• Undertake account management to encourage repeat and additional business.
• Run events from a business administration perspective, ensuring accurate accounts and timely payments.
• Identify and rectify day-to-day problems to improve event standards.
• Maximise impact of events by prioritising internal services and client offerings.
• Support the team with events and provide guidance.
• TRAINING junior members of the team.
• Head of Events Support and Collaboration responsibilities as required.

Skills

Events management

Client management

Communication skills

Cost control

Organisation

Attention to detail

Problem solving

Presentation

Customer service

Job description

Hamilton Boyd Group offers an exciting opportunity to join a rapidly growing, privately owned group of event companies in the heart of central London. With over 40 years of experience, our boutique group ensures seamless event services, exceeding client expectations through customer service, tech innovation, and skilled professionals. Comprising five businesses, including an award-winning venue, a catering company, production services, a restaurant, and digital event services, our team's track record speaks for itself. Notably, our venue, 8 Northumberland Avenue, has earned awards for innovation and tech-friendliness, solidifying its industry prominence.

WHAT YOU WILL GET:

• 28 statutory holiday days plus 5 additional holiday days per year.
• An additional holiday day with each year of service up to 5 in total.
• Professional training and development.
• Bonus scheme based on performance.
• One to one coaching.
• A fantastic social environment.
• Discount in Boyds Grill & Wine Bar.
• Cross training between the group of businesses.
• Enhanced holiday after 2 years continuous service.

This role requires you to live within Greater London as the job includes some early/late shifts on event days.

OVERALL PURPOSE:

To exceed client’s expectations by planning and coordinating events to the companies five-star standards. At the core of the role is the importance of client management and our service offerings, attention to detail, internal collaboration, financial control, team support, overcoming business challenges, providing solutions, developing client relationships, and working to deadlines. A continuous desire to explore new ideas / creative innovations and improvements, consistently seek out new partners, suppliers, collaborators, and ways of doing things.

CORE EVENT MANAGER RESPONSIBILITIES:

• Professionally organise and execute all allocated events, ensuring the highest standards of excellence collaborating with client’s and having their objectives in mind, whilst meeting deadlines.
• Create and maintain strong relationships based on trust with clients at all times.
• Continually drive standards for the department and communicate effectively and promptly between all internal and external departments, ensuring event details are synchronised across all departments including sales, operations, AV, kitchen, and accounts.
• Fostering good relationships with all departments including the kitchen, sales, operations, Blue Hut, hotel, and other partners.
• Proactive communication, responding in an efficient and timely manner to all enquiries and questions from our clients.
• Undertake account management activities to encourage repeat and further business and long-lasting relationships with the business.
• To control and run all events from a business administration perspective ensuring accurate accounts, up to date payments, and demonstrate an understanding of the financial workings of the business.
• Demonstrate the ability to improve event standards by identifying and rectifying day to day problems and regularly reviewing methods of service, systems and processes.
• Maximise the impact of all events prioritising internal services and client offerings.
• Actively supporting the rest of the team with their events, offering help, guidance and support where needed.

SPECIALIST EVENT MANAGER RESPONSIBILITIES:

• Support the running of the Weekly Event Meeting to a consistent and high standard.
• Asking the right questions to ensure that the EM and OM’s have made the correct considerations and highlight any missing or incorrect information.
• Act as consultant to all events during the event meeting.
• Head of Events Support and Collaboration.
• Communicating internal or external concerns or considerations to HoE and Directors.
• Supporting the Head of Events with business development, process and client experience projects as required
• Training junior members of the team.

SKILLS & ATTRIBUTES:

• 2+ years’ experience in Events Management ideally from a venue, catering or agency background, including developing, implementing and managing events.
• Client and account Management skills including building report, negotiation and influence.
• Exhibit excellent communication and interpersonal skills.
• Must be cost conscious and capable of effective cost control.
• Very strong organisational and time management skills.
• High level of attention to detail.
• Ability to troubleshoot to find solutions to meet client briefs and budget.
• High standard of personal presentation.
• Client focused with the desire to deliver exceptional customer service.