Evening Workflow Coordinator - Part Time

CMS Cameron McKenna Nabarro Olswang LLP; Liverpool; Remote; GBP 25,000 - 35,000; Part time

Job summary

A leading law firm in the UK is seeking a part-time Document Centre Evening Workflow Coordinator to work remotely. You will manage workflow and serve as a key client interface, requiring excellent MS Office and customer service skills. Flexibility and the ability to multi-task are essential in this dynamic environment. Competitive salary and benefits are offered, along with opportunities for professional development.

Benefits

Competitive basic salary

Flexible hybrid working policy

Generous bonus scheme

Up to 25 days holiday

Private medical insurance

Qualifications

• Ability to manage multiple projects under time pressure.
• Experience in workflow management in a professional environment.
• Previous experience in document production is preferred.
• Strong technical knowledge and understanding of document practices.

Responsibilities

• Deliver high-quality services with focus on client satisfaction.
• Manage workflow for the Document Centre.
• Assist in enhancing client relationships.
• Handle complaints and escalate issues as necessary.
• Monitor productivity and support team members.

Skills

MS Office skills

Customer service skills

Multi-tasking

Independence

Judgment and initiative

Communication skills

Job description

We are looking for a part‑time Document Centre Evening Workflow Coordinator to join our Document Design Centre team. This is a fully remote role with opportunities to develop your professional experience. You are expected to the departments workflow maintaining a high level of service which matches customers expectations. To serve as a key client interface for Document Centre services. Keen to be flexible and in possession of excellent MS Office skills.

This is a part‑time role working two days per week.

About us

CMS is a Future Facing firm with more than 80 offices in over 45 countries and 5800 lawyers worldwide. We combine deep local market understanding with a global perspective. We are passionate about building strong relationships with our clients our people and the communities we work in.

We take a bold dynamic and agile approach to ensure our clients are able to face the future with confidence. We are driven by emerging technologies such as generative AI and readily embrace the possibilities it opens up for developing new and better ways of working. Our aim is to inspire impact and support our clients and our people helping them to maximize their potential and thrive.

About the role

Consistently deliver high quality services on time with a focus on responsiveness client satisfaction effective client communication and client service orientation.

Assist in identifying and executing ways to develop and enhance relationships with clients.

Liaise effectively with Document Centre Manager as required.

To handle first line complaints and elevate appropriately.

Excellent customer service skills.

Workflow management for the Document Centre.

Utilising client tools and templates in document preparation as required.

Technical document trouble‑shooting support as required within the centre or directly with centre users.

Adherence to brand guidelines and best practices when preparing documents.

Producing work product which is of a highly professional standard consistent in formatting and style.

Managing and prioritising assigned projects to ensure deadlines and expectations are met.

Acquire and maintain an in‑depth working knowledge of the clients working environment and business needs.

Effective project communication and handover between shifts.

Identifies concerns risks and conflicts and asks for assistance when required in a timely and constructive manner.

Responsible for continuing to upgrade work skills by participating in company‑offered training and development programs and staying abreast of technology changes relevant to this role.

To develop an overview on team skills in producing complex documents.

Must be flexible and responsive to business needs.

To assist in the collation and preparation of data for monthly reporting.

Monitoring productivity of the team ensuring that any issues are identified.

To act as a focal point for the team for queries or concerns and elevate accordingly.

To ensure adequate staffing is provided for on the shift and to liaise with the Document Centre Manager to procure extra resource if necessary.

To maintain a close working relationship with the Document Centre Manager.

Other duties as assigned.

Reports to : Shift Team Lead.

Hours of work: 15:00–23:00 (1 hour break) or 15:30–23:00 (30 minute break).

Location: Remote.

About you

We will invest in your ongoing training and development to support your professional goals and help you to thrive in your role from day one. Our opportunities are open to all suitably qualified applicants so to be considered for this role you must meet the following skills and experience :

Ability to multi‑task and oversee multiple projects at any given time as well as perform accurately under time pressures and constraints.

Show initiative and good judgement and be able to work independently.

Ability to concentrate in an environment of multiple demands and distractions.

Able to maintain confidential information and work in a fast‑paced dynamic and creative environment.

Able to work effectively with colleagues of all levels in an organisation.

Excellent written and oral communication skills to interface with clients and colleagues.

Seeks and responds positively to all forms of feedback (client / line manager / appraisal); learning from experience.

Strongly self‑motivated; always adopts a can do approach; takes pride in work and the larger organisation.

Experience of administering effective workflow management systems in a legal or other professional services environment.

Previous document production experience in a professional service environment.

Excellent working knowledge of document production practices and technologies.

Advanced technical knowledge.

Whats in it for you

• Competitive basic salary (reviewed annually)
• Flexible hybrid working policy
• Generous bonus scheme
• Up to 25 days holiday (rising to 28 days with service)
• Holiday exchange scheme
• Private medical insurance

Enhanced parental leave

If you would like to read more information regarding our range of benefits please visit our Rewards & Benefits page on our website.

Equal opportunities

At CMS we place diversity and inclusion at the centre of our culture and the heart of our organisation. As a firm we recognise celebrate and embrace the diverse talent our society has to offer because we know that to solve big problems we need the best and brightest minds available to support of this goal we commit to actively breaking down barriers which stand in the way of those from diverse backgrounds and play our part in levelling the playing field.

As a Future Facing Firm we strongly believe that a career in law should be open to people from all walks of life because not only does diversity of thought and experience make our firm a stronger and more sustainable business but it also makes it a more rewarding place to work.

When recruiting we prioritise attracting talented people and we actively promote a flexible working environment which enables all our team members to thrive. If you see a role you are interested in but dont feel you meet 100% of the criteria we encourage you to still consider making an application. We also welcome applications from those who may be looking to return to the workforce after a career break.

We are proud to say our leadership in creating an inclusive working culture has been celebrated and recognised externally including being listed for a number of years in the Times Top 50 Employers for Women and the Social Mobility Index.

We are a Level 2 Disability Confident Employer and we actively encourage applications from people with disabilities whether visible or invisible. We are committed to promoting equality of opportunity throughout our recruitment process and in every element of the employee life cycle. If you require assistance or if you would like to discuss any accessibility requirements or adjustments as part of the recruitment process please contact a member of the Talent Acquisition team at who will be happy to support you.

Ready to apply Here are the next steps.

We look forward to receiving your application online via the CMS careers site . Please contact our Talent Acquisition team if you have any questions.

Please note that we have a preferred agency panel in place. Only applications submitted via the portal at the point of instruction will be accepted.

#LI-TBC

Required Experience

IC

Key Skills

• Bidding
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Employment Type: Part‑Time

Experience: years

Vacancy: 1