Evening Room Attendant, The Savoy Hotel

Fairmont Hotels & Resorts; Greater London; On-site; GBP 24,796 - 28,929; Full time

Benefits offered by this job

Competitive salary

Pension

Accrued holidays

Employee discounts at Savoy/Fairmont

Wellness and staff facilities

Job summary

The Savoy is seeking an Evening Room Attendant to join our Housekeeping team. You will prepare guest rooms and public areas to immaculate standards, delivering five-star service with discretion and care.

Responsibilities include servicing guest rooms, handling guest requests, and maintaining cleansing standards across all public areas, with opportunities to develop multi-skill capabilities in laundry and cloakroom tasks.

Qualifications

• Requires ability to prioritise and organise self
• Able to work under pressure and at high speed
• Warm, enthusiastic personality with ability to build relationships
• Can-do attitude and adaptability to changes
• Problem solving abilities
• Attention to detail
• Desire to develop skills to include public areas, laundry and cloakroom

Responsibilities

• Perform servicing of guest rooms and public areas to hotel standards
• Handle guest requests with care, security and discretion
• Ensure cleanliness of public areas and guest spaces
• Engage in conversations to create memorable guest moments
• Process guest garments and staff uniforms with accuracy
• Always prioritise guest satisfaction
• Prepare rooms and public areas within allocated time frames
• Replace mini-bar items and report maintenance or cleanliness issues

Skills

Attention to detail

Problem solving

Work under pressure

Customer service

Multi-skilling

Flexible schedule

Team player

Job description

Company Description

The Savoy is one of the world's most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five‑star luxury hospitality.

Our award‑winning, colleague‑centric culture truly differentiates us in the luxury hospitality marketplace. We offer competitive salaries and benefits, along with outstanding career development opportunities globally within Fairmont.

• Top Ten (Big Organisations) – Sunday Times Best Places to Work 2025
• HR in Hospitality Awards 2025:
  • Excellence in Employee Experience
  • HR Team of the Year
  • HR Leader of the Year – awarded to our Director of People & Culture, Sally Webster
• Institute of Hospitality Awards 2025:
  • Talent Development Team of the Year

Job Description

Job title: Evening Room Attendant

Department: Housekeeping

Inspired & supported by: Executive Housekeeper

Salary: £18.60 per hour (including service charge)

Shift hours: 14.30 to 23.00

Turn down Service: 17.00 to 22.00

Your purpose will be: To take pride in creating the finest presentation of guest bedrooms and public areas of the hotel, always ensuring consistency in our standards and exceeding guest expectations. You will begin by specialising in guest rooms and have the opportunity to develop your skills to include public areas, laundry and cloakroom to become a well‑rounded multi‑skilled Guest Servicing Agent.

Responsibilities

You Will Be Accountable For:

• Undertaking all servicing requirements of our guests in line with our service standards while taking every opportunity for memorable personalisation
• Handling guest requests, belongings and personal items with the utmost care, security and discretion
• Taking pride in showcasing our public areas ensuring the highest standards of cleanliness
• Engaging in meaningful conversations that will inspire our creation of memorable moments for guests
• The careful processing of guest garments and staff uniforms/garments
• Always putting our guests first

Key Responsibilities & Contribution:

• To prepare guest rooms and public areas: Ensure all specified areas are cleaned and presented within the allocated time frame in line with our service standards
• Replace mini‑bar glasses, mugs and cutlery in the rooms
• Report any maintenance or cleanliness issues through the correct channels and follow through to ensure issues are rectified
• Inspect and give back occupied/over‑stay and departure rooms in accordance with our service standards
• Complete audits of the rooms on occupied and departure rooms
• Ensure service areas are kept tidy and clear in coordination with the HOH porters
• Clean and maintain all public areas to the standard required (including corridors, staircases, guest lifts, guest toilets and any other public areas of the hotel)

Assist in the guest cloakrooms:

• Provide directions and assist with all guest enquiries
• Handle guests’ property securely, accurately and efficiently
• Liaise with security over any concerns or issues with guest items
• Ensure all required items are kept clean and replenished
• Cleaning of guest toilets and nearby public areas

Assist in the laundry and with valet services:

• Collecting, processing and delivering laundry, dry cleaning and pressing for guests
• Assist with packing/unpacking/room moves for guests
• Polishing guest shoes
• Accurately recording and charging all items
• Sewing and garment repairs
• Operating laundry equipment correctly
• Assisting in controlling linen stocks and linen inventories
• Accurately processing and distributing staff uniforms, communicating damage and missing items
• Ensuring all communications with guests are in line with our service standards
• Having thorough knowledge of hotel services and facilities to share with our guests
• Ensuring safe and secure use of master room keys
• Other duties as specified by Housekeeping leadership

Qualifications

Essential:

• Frequently kneeling, pushing, pulling, lifting, carrying, reaching, standing and walking
• The ability to prioritise and organise yourself
• Able to work under pressure and at high speed
• Warm, enthusiastic and positive personality with the ability to build trusting relationships with others
• ‘Can do’ attitude and able to adapt to changes
• Problem solving abilities
• Attention to detail
• Highly responsible and able to follow directions thoroughly, whilst also able to work independently with little supervision
• The desire to develop your skills to include public areas, laundry and cloakroom

Desirable:

• 1-year minimum experience in the hospitality industry preferred, and 6 months minimum in housekeeping
• Flexibility: Working 40 hours Monday to Sunday, able to work different shifts (weekends, morning and/or evening) and assist with longer hours if needed
• Outstanding communication skills

Please note that we believe in flexibility and multi‑skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Additional Information

• Competitive salary, pension
• Accrued holidays
• Exclusive discounts:
  • Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
  • 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
  • 20% off at other Gordon Ramsay restaurants and Restaurant 1890
• Colleague restaurant, interfaith prayer room and wellness room
• Laundry services for all colleagues
• Gym access
• Local discounts for F&B and retail