Evening Room Attendant

45 Park Lane; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prestigious hotel in the UK is looking for an Evening Room Attendant to provide exceptional service and ensure guest satisfaction during evening shifts. The ideal candidate will have at least 1 year of experience in a 5-star environment, strong communication skills, and the ability to work independently. This position includes various perks such as complimentary stays and a pension scheme.

Benefits

Complimentary Stays

50% off food and beverages

Private Pension scheme

Seasonal ticket loan

Referral Bonus

Qualifications

• Minimum 1 year of experience as a room attendant.
• Ability to work independently and manage time effectively.
• Experience in performing cleaning duties and turndown services.

Responsibilities

• Ensure seamless service, discretion, and attention to detail.
• Fulfill special requests and maintain high hygiene standards.

Skills

Previous experience in a 5-star hotel/apartments

Verbal communication skills (English)

Patience

Physical fitness

Attention to detail

Job description

Join us as an Evening Room Attendant at 45 Park Lane Hotel, recently recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are proud to have the absolute best people in the industry. When you join us as an Evening Room Attendant at 45 Park Lane Hotel, you will have a unique opportunity to excel in your field.

You will learn from your fellow Legends and our award‑winning learning academy to achieve the highest standards in craft, service, and leadership.

What you'll get

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection; enjoy Friends & Family stay discounts at hotels, benefit from discounts at various high street and online shops.
• Employee Perks: Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); benefit from seasonal ticket loan, rental deposit scheme, private financial advice, and eye‑care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1,000 bonus when you recommend a friend.
• Well‑being Support: Access immediate well‑being advice because we care about our employees.

What you'll do

As an Evening Room Attendant, you'll enjoy your work and take pride in delighting our guests:

• You will be responsible for seamless service, discretion, intuition, and flexibility during the evening. This will include an eye for detail, thoroughness and hygiene, all to ensure our guests receive nothing but the best experience.
• Sometimes our guests have special requests involving special set‑ups, additional supplies, and even special occasions. Most of these requests are fulfilled by our Evening Room Attendants.
  The items shared are the essence of a day in the life of an Evening Room Attendant, but we’ll make sure you are provided with specifics on how we care for our hotel.

Operational hours of work are shift‑based and may be subject to change. These are currently set as:

Monday to Sunday 12:00‑23:00

What you'll bring

Essential Skills and Experience

• Previous experience in a 5-star hotel/apartments – at least 1 year, as a room attendant performing light, deep cleaning duties in the hotel and public areas and turndown services.
• Verbal communication skills – English is the primary language used in our hotel.
• Patience and the ability to remain calm in stressful situations.
• The ability to work on your own.
• To be thorough and pay attention to detail.
• Physical fitness and endurance.
• The ability to organise your time and workload.

Preferred Skills

• Carrying out turn‑down service, public areas attending, dusting, vacuuming, mopping, polishing, reorganising, steaming and ironing, descaling, bed making, maintenance reporting and teamwork.

Job Location

United Kingdom

Reference

2021-1971