Evening IT Service Desk Analyst — Belfast

VanRath; Belfast; On-site; GBP 33,000; Full time

Job summary

A prominent US tech company is seeking an IT Service Desk Analyst to join their Belfast team. This role involves providing technical support to end users, resolving IT issues related to financial products, and collaborating with a wider team. Candidates should possess strong helpdesk experience, IT knowledge, and be proactive in learning new technologies. The position offers potential for extension and progression within the organization.

Qualifications

• Strong technical helpdesk experience, with good customer service.
• Strong IT knowledge and experience resolving tickets.
• Experience providing IT support for laptops, printers, WiFi, Windows, Email.

Responsibilities

• Provide technical support via inbound calls.
• Collaborate with the team to ensure excellent IT support service.
• Adhere to company policies and focus on Cyber Security.

Skills

Technical Helpdesk Experience

Customer Service

IT Knowledge

MSP Experience

Ticket Resolution

Tools

ServiceNow

Windows

SharePoint

Intune

Job description

A prominent US tech company is seeking an IT Service Desk Analyst to join their Belfast team. This role involves providing technical support to end users, resolving IT issues related to financial products, and collaborating with a wider team. Candidates should possess strong helpdesk experience, IT knowledge, and be proactive in learning new technologies. The position offers potential for extension and progression within the organization.