Evening Customer Support Officer - Hybrid (Part-Time)

Serco; England; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A leading public service organization is seeking a compassionate Operational Support Officer for a part-time role based in Warrington. This position involves handling calls and providing support to individuals facing challenges, with a focus on ensuring accurate information is relayed to various agencies. The ideal candidate will possess strong communication skills and experience in a customer-facing environment. Flexible hybrid working arrangements are available.

Qualifications

• Calm and empathetic approach to support clients.
• Previous experience in a contact center is preferred.
• Strong attention to detail for record keeping.

Responsibilities

• Handle calls from subjects and agencies.
• Provide supportive interactions to individuals in crisis.
• Record accurate information in systems.
• Liaise with internal and external agencies.
• Manage email queries with timely responses.

Skills

Excellent communication and listening skills

Experience in a customer-facing environment

Confidence handling sensitive conversations

Ability to multitask under pressure

IT literacy

Job description

A leading public service organization is seeking a compassionate Operational Support Officer for a part-time role based in Warrington. This position involves handling calls and providing support to individuals facing challenges, with a focus on ensuring accurate information is relayed to various agencies. The ideal candidate will possess strong communication skills and experience in a customer-facing environment. Flexible hybrid working arrangements are available.