Evening Customer Success Specialist – UK/US Markets

Pioneering People; East Midlands; On-site; GBP 22,000 - 25,000; Full time

Job summary

A vibrant customer service team in Leicester seeks a Customer Success Specialist for the evening shift. In this role, you'll assist customers, fostering positive experiences across various channels. The ideal candidate exhibits exceptional communication skills and a passion for customer service, ensuring satisfaction while representing beloved brands. Benefits include a competitive salary and supportive work environment.

Benefits

Competitive salary

Company pension

Employee discount

Cycle to Work scheme

Free on-site parking

Qualifications

• Exceptional customer service and communication skills—both written and verbal.
• A genuine passion for helping people and creating positive experiences.
• A confident phone manner and the ability to stay calm under pressure.

Responsibilities

• Respond quickly and thoughtfully to customer enquiries via email, chat, phone, and social media.
• Liaise with colleagues and managers to deliver the best possible solutions.
• Create and maintain new customer accounts, ensuring everything runs smoothly.

Skills

Exceptional customer service skills

Fluent English

Communication skills

Job description

A vibrant customer service team in Leicester seeks a Customer Success Specialist for the evening shift. In this role, you'll assist customers, fostering positive experiences across various channels. The ideal candidate exhibits exceptional communication skills and a passion for customer service, ensuring satisfaction while representing beloved brands. Benefits include a competitive salary and supportive work environment.