Evening Customer Success Specialist (UK/US/Germany)

Selective Marketplace; East Midlands; On-site; GBP 22,000 - 25,000; Full time

Job summary

A retail company based in Leicester is seeking a Customer Success Specialist for the evening shift. This full-time role involves responding to customer enquiries and ensuring positive experiences for customers across the UK, US, and Germany. The ideal candidate will have exceptional communication skills, a passion for helping people, and must have UK work authorization. Own transport is recommended as remote work is not available.

Benefits

Competitive salary

Company pension

Employee discount

Cycle to Work scheme

Free on-site parking

Regular company events

Qualifications

• Exceptional customer service and communication skills, both written and verbal.
• Genuine passion for helping people and creating positive experiences.
• Ability to stay calm under pressure.

Responsibilities

• Respond quickly to customer enquiries via email, chat, phone, and social media.
• Liaise with colleagues to deliver the best solutions.
• Create and maintain new customer accounts.
• Follow up on queries to ensure customers feel heard.
• Represent the personality of the brands.

Skills

Exceptional customer service

Communication skills

Confident phone manner

Collaborative attitude

Fluent English

Job description

A retail company based in Leicester is seeking a Customer Success Specialist for the evening shift. This full-time role involves responding to customer enquiries and ensuring positive experiences for customers across the UK, US, and Germany. The ideal candidate will have exceptional communication skills, a passion for helping people, and must have UK work authorization. Own transport is recommended as remote work is not available.