Evening Customer Service & Admin Specialist

Royal Mail Group; Glasgow; On-site; GBP 12,000 - 13,000; Part time

Job summary

A leading parcel delivery service in Scotland is seeking a customer service representative for part-time work. You will handle inbound customer calls and face-to-face interactions at collection points, while actively exceeding customer expectations. The position offers escalating pay opportunities, a range of fantastic benefits including holidays, medical care, and development opportunities. Ideal candidates should be enthusiastic, computer literate and possess strong communication skills.

Benefits

22.5 days holiday each year

Medical care

Corporate discounts

Company pension scheme

Uniform supplied

Qualifications

• Energetic and empathetic, you love talking to customers and have a talent for building relationships.
• Experience in a front-line customer service role would be useful but isn't essential.
• Good level of computer literacy and an eagle eye for detail.

Responsibilities

• Deal with inbound telephone calls and look after customers at collection points.
• Work closely with drivers regarding collection and deliveries.
• Ensure we exceed customer expectations.

Skills

Customer service

Communication

Computer literacy

Attention to detail

Job description

A leading parcel delivery service in Scotland is seeking a customer service representative for part-time work. You will handle inbound customer calls and face-to-face interactions at collection points, while actively exceeding customer expectations. The position offers escalating pay opportunities, a range of fantastic benefits including holidays, medical care, and development opportunities. Ideal candidates should be enthusiastic, computer literate and possess strong communication skills.