European Technical Services Manager

Altro; Norton; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading flooring and walling solutions provider is seeking a European Technical Services Manager with a passion for technical excellence. This role involves providing strategic leadership across the UK and Europe, managing a high-performing team, and overseeing the integration of technical services with product launches. The candidate should have a strong background in technical leadership, problem-solving skills, and the ability to foster collaboration. This is a permanent, full-time role with a hybrid working model based in the UK or Germany.

Benefits

Enhanced family-friendly benefits

25 days holiday plus bank holidays

Exclusive employee discounts

Comprehensive in-house training

Defined contribution pension scheme

Life assurance coverage

24-hour helpline for support

Paid volunteering day

Social events including Christmas party

Free eye tests for employees

Flexible hybrid working arrangements

Qualifications

• Experienced technical leader with a track record in construction or manufacturing.
• Ability to shape functional strategy and lead transformations.
• Experience in resolving complex technical issues through analysis.

Responsibilities

• Provide strategic leadership for Technical Services across UK and Europe.
• Manage cross-functional collaborations for product launches.
• Lead and develop a high-performing technical team.

Skills

Technical leadership

Commercial awareness

Problem-solving

Collaboration

Communication

Job description

An exciting new vacancy within our technical services function here at Altro. The European Technical Services Manager is the driving force behind our world class technical support and product performance across the UK and Europe.

This role combines strategic leadership with hands on expertise, ensuring our flooring, walling, and resin solutions deliver exceptional results throughout their lifecycle.

Acting as Altro's senior technical authority, you'll shape functional strategy, build a high-performing team, and lead innovation in training, process improvement, and customer support. If you're passionate about technical excellence and want to influence how our products perform in the real world, this is your opportunity to make a lasting impact.

This permanent, full time, hybrid working role can be based from either our Letchworth Garden City, Hertfordshire head office, or our Altro offices based in Dessau, Germany.

About the Role

The European Technical Services Manager provides strategic and operational leadership for Altro's Technical Services function across the UK and Europe.

Reporting to the Head of Technical, this role translates the global technical strategy into a European roadmap covering capability, structure, processes, tools, and team development. Acting as Altro's senior technical authority for installation and product performance, the role ensures our flooring, walling, and resin solutions deliver exceptional results throughout their lifecycle.

The position works cross-functionally with Product Management, R&D, Operations, Regulatory Affairs, Sustainability, and Sales to integrate Technical Services into product launches and lifecycle improvements, while aligning European practices with global standards.

Leading teams in the UK and Dessau, the role fosters a high performance, collaborative culture, defines clear development paths, and promotes safety and continuous improvement.

Additionally, the manager owns the strategic direction and delivery of Altro's Training Centres, ensuring programmes and materials reflect modern installation techniques and industry standards.

With a focus on innovation, the role drives continuous improvement in technical processes, training, and digital tools using data and field feedback to enhance service delivery. This position requires regular travel between UK and Dessau, as well as customer and site visits across Europe.

Key Responsibilities

• Drive customer excellence through robust technical validation, documentation, training and field support.
• Oversee complex installation investigations and resolve technical issues.
• Build and maintain strong relationships with installers, distributors, contractors and major customers.
• Lead teams across the UK and Dessau, fostering high performance, collaboration and continuous improvement.
• Own the strategic direction and delivery of Altro's Training Centres.
• Develop and implement training programmes and materials that reflect modern installation techniques and industry standards.
• Drive continuous improvement in technical processes, training and digital tools using data and field feedback.
• Ensure safety, quality and compliance with regulation across all activities.
• Collaborate with cross‑functional partners to integrate technical services into product launches and lifecycle improvements.
• Travel regularly between the UK, Dessau and across Europe for customer and site visits.

Qualifications & Experience

• Experienced technical leader with a proven track record of managing field‑based or installation‑focused teams within manufacturing, construction or building products environments.
• Demonstrated ability to shape functional strategy or lead significant transformation, with strong commercial awareness and a balance of technical judgment with customer and business needs.
• History of resolving complex technical issues through root‑cause analysis and systemic improvements.
• Knowledge of flooring, walling or interior construction systems, and experience working across multiple European regions or multi‑site teams.
• German language skills are highly desirable.
• Inclusive leadership style with excellent communication, influencing and vision‑articulation skills.
• Resilience, sound judgement, and strong analytical problem‑solving capabilities.
• Collaborative mindset and commitment to safety, quality and continuous improvement.

Benefits

Enhanced Family‑Friendly Benefits:

• Maternity, Paternity and Shared Parental Leave.

Holidays:

• 25 days plus bank holidays. Extra holidays can be purchased.

Employee Benefits Hub:

• Exclusive discounts with retail partners available to all UK employees.

Learning and Development:

• Comprehensive programme of in‑house training and coaching.
• Access to external courses to support ongoing career growth.

Pension:

• Defined contribution scheme: minimum 4% company matching, up to 6% matching based on length of service.

Life Assurance:

• Coverage of up to four times the annual salary from day one.

Occupational Health and Sick Pay:

• Onsite Occupational Health Service and Occupational Sick Pay.

Employee Assistance Programme:

• 24‑hour helpline, confidential support by qualified experts.

Volunteering:

• Paid company day per year for healthcare related charity or organisation.

Social Events:

• Various events including the company Christmas party.

Retirement Planning:

• Advice and support to ease transition to retirement.

Eye Care:

• Free eye tests available for all employees.

Long Service:

• Awards for long service.

Parking:

• Free car parking at all sites.

Hybrid Working:

• Flexibility around both home and office working.

Car Allowance:

• Available for certain positions.

Private Medical Scheme:

• Coverage varies by job role.