European Small Business Development Representative - German Speaking

Enterprise Rent-A-Car; Egham; Hybrid; GBP 30,000 - 33,000; Full time

Job summary

A leading automotive rental company is seeking a Senior Account Support Representative to join the European Small Business Team. This role requires fluency in German and focuses on customer engagement and account management. Responsibilities include communication via phone and email, maintaining records, and exceeding performance KPIs. The position offers a salary of £30,000 - £33,000, along with a friendly work environment and various benefits including paid holidays and life assurance.

Benefits

25 days paid holidays

Life Assurance - 3 x Salary

Stakeholder Pension

Qualifications

• Fluency in German, in addition to English, is required.
• Previous experience in Sales and/or customer service.
• Ability to work independently and as part of a team.

Responsibilities

• Engaging customers through phone, Teams and email.
• Maintaining up to date records in Dynamics/BOSS365.
• Promote high levels of customer satisfaction.

Skills

Fluency in German

Excellent communication skills

High attention to detail

Time management skills

Job description

Overview

The European Sales Support Team is excited to announce new openings for Senior Account Support Representatives - European Small Business Team - German Speaking.

The Small Business Team is a brand-new department within our business; set up to manage the lead process and support our Small Business customers. We have approximately 22,000 Small Business accounts with a combined spend in excess of €100 million across UK & Ireland, France, Germany, and Spain. This is an opportunity to have a substantial impact on our business as we look to engage, develop and retain accounts whilst growing additional new accounts.

We are seeking highly motivated and professional individuals to join our team. This role is integral to our growth strategy, focusing on identifying new business opportunities, nurturing existing relationships, and supporting the sales pipeline. The successful candidates will be responsible for engaging with our European customers through phone, video conference (Teams) and email to develop a strong relationship with our accounts to ensure Enterprise is their only choice for business travel.

Fluency (verbal and written) in German is a mandatory requirement for this role. Prior experience of sales would be an advantage to anyone applying for this role, but is not essential.

Organization Overview:

We’re Enterprise Mobility. A family-owned, world-class portfolio of brands that includes household names such as Enterprise Rent-A-Car. With a $35 billion turnover and nearly 90,000 team members across 95 countries, we’ve grown from a pioneering idea over 65‑years ago, to the global mobility leader we are today.

Enterprise Mobility is also still family-owned – our CEO Chrissy Taylor is the third generation of the Taylor family to run the company. This allows us to look forward even more confidently to the future, providing the stability we need to pursue the long‑term good for our business, our employees and our customers, even in these challenging times.

Responsibilities

• Scheduling time; meetings, calls and admin/call preparation
• Engaging customers through phone, Teams and email
• Maintaining up to date records in Dynamics/BOSS365
• Meeting and exceeding KPIs relating to expected calls and account performance
• Promote high levels of customer satisfaction
• Engaging with our rental operations teams and introducing them to our small business accounts

Qualifications

• Fluency in German, in addition to English, is required
• Previous experience in Sales and/or customer service
• Excellent communication skills (verbal and written)
• High attention to detail and the ability to organise your workload
• Ability to work independently and as part of a team
• Time management skills

Additional Information

Please let us know about any accommodations you may need to participate in the recruitment process.

Hours

• 40hrs per week Mon-Fri: 8.00am to 5.00pm

Salary

• £30,000 - £33,000 dependent on experience

Location

• Enterprise House, Egham, Surrey, TW209FB
• Flexible working - Minimum 3 days in the office per week, which may change depending on business need
• Commutable via Public Transport

Benefits

• Fun & friendly working environment
• 25 days paid holidays a year + public holidays
• Life Assurance - 3 x Salary
• Short Term Disability
• Stakeholder Pension
• Winning wardrobe vouchers at discounted rates
• Free parking
• Well‑equipped and professional office facility
• Our ‘promote from within policy’ means you can go as far as your talent will take you

How to Apply

We take great care in our recruitment process to find the ideal candidate. It’s not all about us, we want you to have the chance to find out what we’re all about.

• The first step is our application form, which takes about 15 minutes to complete. As well as telling us lots about you, it helps us identify the kind of competencies that we look for in this role.
• If your application is successful one of our Talent Acquisition team will be in contact to arrange a competency-based telephone interview.
• Finally, you will be invited to attend an interview with the hiring manager and you have the chance to meet the team.
• Please let us know about any accommodations you may need to participate in the recruitment process