European Operations Manager (Customer Service focus) – Electronics Manufacturer

Citrus Global Ltd; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading electronics manufacturer in Greater London is seeking a European Operations Manager focused on customer service to oversee operations across all European entities. This role involves generating weekly operations reports, managing internal and external audits, and providing training to subsidiary staff. The ideal candidate will have substantial audit experience within an industrial context, ideally with a BSI certification such as ISO 9001. English proficiency is a must, with additional European languages being advantageous.

Qualifications

• Good understanding of process and quality management.
• Several years of audit experience within a major industrial company.
• Presentation experience to senior management.

Responsibilities

• Produce customer services operation reports weekly.
• Conduct internal and external audits of service centers.
• Train subsidiary personnel at all levels in audit principles.

Skills

Process understanding

Quality assurance

Presentation skills

Audit experience

Education

BSI certification (e.g. ISO 9001)

Job description

European Operations Manager (Customer Service focus) – Electronics Manufacturer

• Full-time

My client is one of the biggest household names in electronics. Their products are sold on a global scale hitting record revenue figures for the past two quarters. They are seeking a new Operations Manager to manage the customer services across all European entities. This will be a challenging position that will require occasional travel across Europe, and responsibility for an Internal Auditor.

You will be responsible for producing customer services operation reports on a weekly basis for different business hubs, and present training to subsidiary personnel at all levels in audit and process principles. You will manage the internal and external auditing, performing operational audits of service centres investigating technical aspects and integrity processes. You will assume overall responsibility of planning and audits and ensuring their successful completion, and presentation to senior management.

The successful candidate will have a good understanding of process and quality, ideally with a relevant BSI certification (e.g. ISO 9001). You should have several years of audit experience within a major industrial company and have previous experience of presentation to senior management within the business. English is the only language requirement, but any other European languages would be a bonus.