European I2P Operations Leader (Invoice-to-Pay)

Xylem; Nottingham; Sur place; GBP 90 000 - 110 000; Plein temps

Résumé du poste

Xylem, a Fortune 500 global water solutions company, seeks a Manager, Regional Invoice-to-Pay Operations - Europe to lead regional I2P services across Europe. You will ensure accurate, timely processing, compliance, and issue resolution in a multi-country shared services setup.

In this role, you will drive performance, manage teams across locations, monitor KPIs, and partner with Controllership, Procurement, and Finance to enhance the end-to-end I2P experience.

Qualifications

• Bachelor's degree in Accounting, Finance, or related field.
• 8+ years of progressive experience in Accounts Payable, Invoice-to-Pay, Procure-to-Pay, Finance Operations, or Shared Services.
• Experience leading teams in a shared services accounts payable or invoice-to-pay environment, preferably across multiple countries or service locations.
• Demonstrated experience leading teams, managing workloads, developing talent, and driving performance in a fast-paced operational environment.
• Strong understanding of end-to-end invoice-to-pay processes, including invoice processing, payment support, supplier issue resolution, compliance controls, reconciliations, SOX, and audit requirements.
• Strong analytical and problem-solving skills, with the ability to identify issues, assess root causes, and implement practical process improvements.

Responsabilités

• Lead day-to-day regional I2P operations for Europe, ensuring invoice-to-pay activities are completed accurately, timely, and in accordance with company policies, accounting standards, controls, SOX requirements, and regulatory requirements.
• Lead through managers and team leaders across multiple European shared service locations, with responsibility for workload prioritization, performance management, development planning, business continuity coverage, and team engagement.
• Monitor, review, and evaluate I2P service outputs, methods, procedures, and operational performance to identify root causes, service gaps, and improvement opportunities.
• Establish, maintain, and monitor service level agreements, operational metrics, and regional I2P KPIs, including invoice cycle time, first-pass yield, touchless processing, on-time payment, productivity, quality, aging, and resolution cycle time.
• Partner with regional Controllership, Procurement, Finance, Treasury, Technology, Global Process Owners, and local business stakeholders to resolve operational issues and improve the end-to-end invoice-to-pay experience.
• Build collaborative relationships with internal stakeholders and third-party outsourced service providers, where applicable, to ensure clear accountability, effective issue resolution, and consistent service delivery across the region.
• Identify and resolve operational issues across business units, local hubs, shared service teams, and third-party providers, escalating risks and dependencies as needed.
• Drive continuous improvement initiatives that improve efficiency, accuracy, compliance, control effectiveness, and the overall stakeholder experience within accounts payable and invoice-to-pay processes.
• Ensure adherence to SOX controls, company policies, audit requirements, and internal control procedures, including timely follow-through on control gaps, findings, and remediation actions.
• Support automation, system enhancements, break/fix resolution, and process optimization in partnership with internal technical teams, administrative teams, and external solution providers.
• Coordinate internal and external audit requests, ensuring timely response, appropriate documentation, and follow-through on any identified findings or control improvement actions.
• Provide operational input to Global Process Management and Transformation teams to support standardization, future target operating model design, and implementation of shared services improvements.
• Support regional readiness for transformation initiatives, including ERP, Coupa, automation, process standardization, and operating model changes impacting European I2P operations.
• Perform other related duties and responsibilities as assigned, including supporting backup coverage, special projects, cross-functional initiatives, and occasional regional or international travel as needed.

Connaissances

Team leadership

Accounts payable

Invoice-to-pay

SOX/compliance

Process improvement

Cross-functional collaboration

Formation

Bachelor's degree in Accounting/Finance

Outils

SAP

Coupa

OCR tools

Description du poste

Xylem, a Fortune 500 global water solutions company, seeks a Manager, Regional Invoice-to-Pay Operations - Europe to lead regional I2P services across Europe. You will ensure accurate, timely processing, compliance, and issue resolution in a multi-country shared services setup.

In this role, you will drive performance, manage teams across locations, monitor KPIs, and partner with Controllership, Procurement, and Finance to enhance the end-to-end I2P experience.