European Customer Success Lead - Global Rollouts & Travel

Winnow; Greater London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading food technology company in the UK is seeking a motivated individual to join their European Operations team to manage key client relationships and ensure successful deployment of their innovative food waste reduction system. The role involves regular travel around Europe, hybrid working with at least two days in the office, and opportunities to make a substantial impact in the hospitality sector. Ideal candidates will have experience in client success or project management and a degree education.

Benefits

Competitive base salary

Customer Success bonus scheme

Company stock options

Matching pension scheme

Health insurance allowance

Life insurance

Wellness hours and allowance

Employee Assistance Programme

Early finish on Fridays

25 days paid vacation plus national holidays

Qualifications

• Work experience in Client Success, Project Management or Consultancy ideally in a multinational organisation.
• Ability to suggest creative solutions and improve processes.
• Calm and measured in providing customer service.

Responsibilities

• Manage and grow a significant client account.
• Build strong client relationships and ensure successful system implementation.
• Train clients on how to use the system effectively.

Skills

Excellent verbal and written communication skills

Intermediate level of Excel

Ability to manage multiple tasks

Results-driven and creative problem solving

Customer service experience

Education

Degree education

Job description

A leading food technology company in the UK is seeking a motivated individual to join their European Operations team to manage key client relationships and ensure successful deployment of their innovative food waste reduction system. The role involves regular travel around Europe, hybrid working with at least two days in the office, and opportunities to make a substantial impact in the hospitality sector. Ideal candidates will have experience in client success or project management and a degree education.