EUC Field Services Manager – Cloud Infra & ITIL Expert

Cognizant; Staines-upon-Thames; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading IT services company is seeking a Field Services Manager to join their Cloud Infrastructure & Security services team. The role involves participating in field service transition activities, managing customer processes, and ensuring high standards in service delivery. Candidates should have a solid background in customer relationship management, project management, and ITIL practices, alongside excellent communication skills. The position requires flexibility in relocating based on job requirements, and a proactive approach to problem-solving is essential.

Benefits

Career development opportunities

Dynamic work environment

Equal opportunities employer

Qualifications

• Previous experience in manufacturing or factory service delivery is desirable.
• Strong written and oral communication skills are essential.
• Ability to provide excellent customer support to various management levels.

Responsibilities

• Participate in Field Service transition activities.
• Create and manage process documentation for customers.
• Active management and coordination of regional workload.

Skills

Customer Relationship Management

Vendor Relationship Management

Project Management

ITIL processes

Effective Communication in English

Education

ITIL/PMI certification

Tools

MS Office

Ticketing tools

Job description

A leading IT services company is seeking a Field Services Manager to join their Cloud Infrastructure & Security services team. The role involves participating in field service transition activities, managing customer processes, and ensuring high standards in service delivery. Candidates should have a solid background in customer relationship management, project management, and ITIL practices, alongside excellent communication skills. The position requires flexibility in relocating based on job requirements, and a proactive approach to problem-solving is essential.