ETS Risk, Process & Governance Controls Analyst

Bank of America; Chester; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Private healthcare for you and family

Pension plan

Maternity/paternity leave

Flexible benefits

Wellbeing resources

Job summary

Bank of America in Chester is seeking an ETS Risk, Process & Governance Controls Analyst (Corporate Up to Vice President). The role centers on coordinating risk, process, and governance activities with clear SLAs and escalation pathways.

You will manage dashboards, analyze risk reports, and drive remediation plans across ETS forums while ensuring documentation and governance governance are aligned with regional stakeholders.

Qualifications

• Experience in Audit, Risk, Compliance, Business Control or contact centre/end user support servicing environment.
• Knowledge of risk and issue management frameworks, IT service management and bank controls.
• Experience with process and control design and assessment.

Responsibilities

• Manage end-to-end intake, coordination, and oversight of risk, process, and governance activities.
• Maintain dashboards and reporting for ETS forums; review risk reports and remediation plans.
• Ensure process documentation remains current and audit-ready; support regional governance alignment.

Skills

Audit

Risk management

Compliance

Business Control

Change management

Project management

Communication skills

Critical thinking

Analytical skills

Problem-solving

Tools

Excel

Job description

Job Description: Job Title: ETS Risk, Process & Governance Controls Analyst Corporate Up to Vice President Location: Chester

Company Overview: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Location Information: Chester Find us in the city of Chester, a destination renowned for its culture, history, and beauty. Working at Bank of America Chester offers a far-reaching global career for a world-renowned organisation, whilst being ideally situated against the backdrop of the rolling North Wales hills and the banks of the serene River Dee.

Role Description

The role is responsible for managing the end‑to‑end intake, coordination, and oversight of risk, process, and governance activities, ensuring requests are acknowledged, assigned, tracked, and escalated in line with defined SLAs and governance thresholds. It maintains dashboards and reporting for ETS forums, reviews Early Warning and In‑Flight Risk reports to identify and elevate emerging risks, and documents remediation plans with clear ownership. The role also ensures process and procedure documentation remains current and audit‑ready, ETS sustainability reporting, supports regional governance alignment through EMEA stakeholder engagement, and verifies Sub‑LOB contacts to maintain accurate AIM classifications and accountability.

Key Responsibilities

• You will be communicating the target outcomes, coordinating delivery, managing risks (both RIAI and SIAI), ensuring compliance to standards, and providing visibility into the health of the risk portfolio.
• You will be responsible for the planning, coordinating, and delivery of defined process deliverables requiring engagement from teams across multiple organizations.
• You will management device and asset lifecycle management.
• You will be looking after desktop hardware forecasting and procurement oversight.

Risk & Process Management Activities

• Meeting and Reporting management
• Device & Asset Lifecycle Management.
• Desktop Hardware Forecasting &Procurement.
• Product Transition Management.
• Reporting & Reconciliation.
• Vendor Relationship Management.
• Governance Reporting & Audit

What we are looking for

• Audit, Risk, Compliance, Business Control or contact centre/end user support servicing environment experience Risk and control related transformation or strategic planning.
• Knowledge of Risk and Issue Management framework, [IT Service Management] and other process and control frameworks used across the bank.
• Process and control design and effectiveness (assessment).
• Change management and project management principles and practices.
• Strong understanding of risk management principles and practices.
• Excellent communication skills (verbal and written) with demonstrated ability to communicate effectively at executive levels.
• Strong critical thinking, analytical and problem-solving skills to identify trends and risks as well as define alternative mitigation strategies.
• Ability to form relationships and leverage conflict resolution strategies to gain agreement on risk improvement plans.
• Ability to lead a cross-functional or matrixed team to implement risk mitigation strategies and influence outcomes.
• Ability to work independently.

Skills that will help

• Extensive Excel experience
• Be able to host a virtual or physical meeting
• Process driven with attention to detail
• Self-motivated, can work alone or alongside others
• Able to manage multiple priorities
• Builds partnerships and connects with other across organization to achieve results
• Experience in liaising with front line business
• Tenured experience with Desktop Delivery
• Knowledge of bank lines of our business

Benefits

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner.
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons.
• We offer 26-weeks paid maternity leave, 16-weeks paid paternity leave and inclusive family leave arrangements for working parents and carers including 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum.
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness, cycle to work etc.
• Use of a flex fund to use towards benefits.
• Access to an emotional wellbeing helpline, and virtual GP services.
• Access to the Peppy App which provides 1:1 support, consultations and resources relating to men’s health, women’s health, fertility, menopause and pregnancy & parenthood.
• Access to a range of gyms, exercise classes and wellbeing Apps through Wellhub, including Headspace and Calm.
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution.
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area.
• Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religious or similar philosophical belief, political opinion, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience. We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world.

We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!