Ethical Banking Customer Advocate

The Co-operative Bank; Exeter; On-site; GBP 19,000 - 23,000; Full time

Job summary

A leading ethical bank in Exeter is seeking a Customer Service Officer. This role involves acting as the first point of contact for customers and providing support across multiple channels. Applicants should possess a passion for excellent customer service and experience in customer-facing roles. The bank offers comprehensive training, a supportive work environment, and various employee benefits including holidays, pension contributions, and mental health support. Join a bank committed to ethical practices and community outreach.

Benefits

27 days holiday plus bank holidays

Competitive pension with up to 10% employer contribution

Wellbeing support including mental health resources

Colleague network groups for inclusion

2 paid days for volunteering

Qualifications

• Previous experience in a customer service environment is essential.
• Passion for excellent customer service with a positive attitude.
• Proven success in achieving targets.

Responsibilities

• Act as the first point of contact for customers.
• Support customers across various channels.
• Engage with customers from diverse backgrounds.

Skills

Customer service experience

Cash handling

Computer literacy

Working in fast-paced environment

Ability to assist diverse customers

Job description

A leading ethical bank in Exeter is seeking a Customer Service Officer. This role involves acting as the first point of contact for customers and providing support across multiple channels. Applicants should possess a passion for excellent customer service and experience in customer-facing roles. The bank offers comprehensive training, a supportive work environment, and various employee benefits including holidays, pension contributions, and mental health support. Join a bank committed to ethical practices and community outreach.