Estimator South West

John Lewis & Partners; City Of London; On-site; GBP 27,000 - 40,000; Full time

Job summary

A major retail partnership in the UK is seeking an Estimator to provide accurate estimates for home improvement projects. The role involves visiting customers' homes, ensuring a world-class service experience, and maintaining high standards of customer satisfaction. Essential skills include a full UK driving licence and customer service experience. This is a permanent position based in the South West, with a salary ranging from £27,000 to £40,000.

Responsibilities

• Providing accurate and reliable estimates for home improvement projects.
• Communicating estimates clearly to customers.
• Obtaining customer sign off for the plans.
• Maintaining distinctive customer service throughout projects.
• Using expert knowledge to assist customers.
• Identifying and communicating improvement opportunities.

Skills

Full UK driving licence

Previous experience of preparing estimates

Basic numerical skills

Strong customer service skills

Job description

About the role

As an Estimator, you'll be visiting our customers' homes to do full on-site surveys in preparation for any home improvement projects they are fulfilling with us. You'll be a brand ambassador for the John Lewis Partnership and provide customers with a world-class experience using our innovative computerised systems and materials, helping them feel reassured about the full project process.

• Salary - £27,000 - £40,000

• Contract type - This position is a Permanent contract.

• Location - This role is based in the South West. The areas you will be working in are predominantly will be Bristol and Cheltenham but on occasions will need to travel into other parts of the South West

Key Responsibilities

• Providing accurate and reliable estimates for our customers' home improvement projects.
• Communicating estimates in a clear and helpful manner to our customers and ensuring that it meets their expectations. Liaising with customers if they have any questions or concerns during the process.
• Obtaining customer sign off for the plans you produce.
• Maintaining the distinctive John Lewis service we’re known for right throughout home improvement projects.
• Using your expert knowledge on our product assortments to help customers find exactly what they are looking for.
• Identifying and communicating opportunities for continuous improvement and greater efficiency.

Essential skills/experience you’ll need

• Full UK driving licence (with no more than 6 points).
• Previous experience of preparing estimates or plans.
• Basic numerical skills to enable you to provide accurate estimates.
• Strong customer service skills.

About The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.