Estimator South West

John Lewis Partnership; Cheltenham; On-site; GBP 27,000 - 40,000; Full time

Job summary

A leading retail company is seeking an Estimator to provide home improvement estimates by visiting customers’ homes across the South West, primarily Bristol and Cheltenham. The role demands strong customer-service skills and requires a full UK driving licence. Candidates should have previous experience preparing estimates and be able to communicate effectively with customers. Salary ranges from £27,000 to £40,000. The position offers permanent full-time employment with the possibility of night premiums.

Benefits

Night premium of £4.00 per hour for night shifts

Qualifications

• Full UK driving licence (no more than 6 points).
• Previous experience preparing estimates or plans.

Responsibilities

• Visit customers’ homes and local service buildings for home improvement estimates.
• Communicate estimates clearly to meet customer expectations.
• Obtain customer sign‑off for the plans produced.
• Maintain the John Lewis service standard throughout projects.
• Use product knowledge to assist customers in finding their needs.
• Identify opportunities for continuous improvement.

Skills

Strong customer‑service skills

Basic numeracy skills

Job description

About the role

As an Estimator, you'll be visiting our customers’ homes to conduct full on‑site surveys for home improvement projects. You'll serve as a brand ambassador, providing customers with a world‑class experience using our innovative systems and materials, helping them feel reassured about the entire project process. In addition to your contractual pay, work between 22:00‑06:00 attracts a night premium of £4.00 per hour (this also applies to existing partners enrolled in Enhanced Hours Premium).

Job details

• Salary – £27,000 - £40,000
• Contract type – Permanent
• Location – South West (primarily Bristol and Cheltenham; occasional travel within the South West)
• Hours – Full time, including Saturdays on a rota

Key responsibilities

• Visit customers’ homes and local service buildings, providing accurate and reliable estimates for home improvement projects.
• Communicate estimates clearly and help customers meet their expectations, addressing any questions or concerns.
• Obtain customer sign‑off for the plans you produce.
• Maintain the John Lewis service standard throughout projects.
• Use your product knowledge to help customers find exactly what they need.
• Identify and communicate opportunities for continuous improvement and greater efficiency.

Essential skills / experience

• Full UK driving licence (no more than 6 points).
• Previous experience preparing estimates or plans.
• Basic numeracy skills.
• Strong customer‑service skills.

Closing date: 2 November 2025