Estee Lauder M&S Liverpool Counter Manager

Estée Lauder Companies; Liverpool; On-site; GBP 24,000 - 32,000; Full time

Job summary

Estée Lauder Companies in Liverpool seeks a dynamic Counter Manager to lead and coach our Sales Associates, driving sales, service and operational targets in a flagship store. You will be responsible for recruiting, training and motivating the team to deliver exceptional customer experiences and exceed performance metrics.

This role requires strong leadership, strategic planning, and a passion for coaching others to reach their full potential, with opportunities for progression within a global

Qualifications

• Effective verbal and written communication skills and excellent interpersonal abilities.
• Quality customer service with a talent for winning people over.
• Results driven with a strong focus on achieving objectives.
• Ability to pursue goals beyond what is required or expected.
• Anticipates and meets customers' needs with diplomacy.
• Guides others while maintaining accountability and teamwork.
• Maintains extensive informal networks to support business.
• Detailed, organised and capable of independent work.

Responsibilities

• Lead, coach and develop a team of Sales Associates to meet sales and service targets.
• Create and execute an agile store plan focused on customer recruitment and retention.
• Drive in-store events and high-quality CRM to strengthen customer relationships.
• Ensure exceptional customer experience and uphold brand standards.

Skills

Communication skills

Interpersonal skills

Customer service skills

Leadership

Team coaching

Relationship building

Diplomacy and tact

Attention to detail

Autonomy

Proactive approach

Discretion

Education

Degree of experience dependent on business/store size

Tools

Microsoft Excel

Email applications

Job description

Description

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.

You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in‑store events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious self‑starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.

Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all‑round skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Effective verbal and written communication skills. Excellent interpersonal skills
• Quality customer service skills. Skilled at winning people over
• Results oriented, with high drive to meet objectives and standards
• Pursue goals beyond what is required or expected of them
• Senses others’ development needs and bolsters their abilities
• Anticipates, recognizes, and meets customers' needs
• Handles difficult and tense customer service situations with diplomacy and tact
• Guides the performance of others while holding them accountable
• Cultivate and maintain extensive informal networks
• Models team qualities like respect, helpfulness, and cooperation
• High attention to detail and organisational skills
• The ability to work autonomously and contribute to the team
• Proactive and positive approach to work and tasks
• Confidentiality, tact, and discretion when dealing with people

Qualifications / Knowledge

• Retail sales experience.
• Team leadership
• Degree of experience dependent on business/Store size.
• Experience in strategic planning and execution
• Ability to develop financial plans and manage resources
• Working knowledge of a computerised system including email, Microsoft Excel