Estee Lauder Beauty Advisor - Full Time

belk; Oxford; On-site; GBP 19,000 - 27,000; Full time

Job summary

Belk in Oxford, United Kingdom, seeks a customer-focused Beauty Advisor to drive store objectives and deliver memorable experiences. You will build relationships with customers, provide personalized consultations, and leverage clienteling tools to tailor product recommendations.

In this role you will support promotions, maintain visual standards, and help with makeup applications and skincare services while contributing to a positive team culture and efficient store operations.

Qualifications

• Experience delivering high level customer service.
• Ability to take ownership of tasks and drive store objectives.
• Comfortable with technology and using clienteling tools.

Responsibilities

• Provide personalized consultations and product recommendations.
• Promote promotions, events, and customer outreach to drive sales.
• Maintain visual merchandising and product presentation per brand standards.
• Support store operations and omni-channel experiences with inventory details.
• Build relationships with customers, teammates, and vendors.
• Deliver exceptional service while onboarding new customers.
• Assist with makeup application and skincare services.
• Move around store areas and handle physical tasks including lifting up to 40 lbs.

Skills

Customer service

Ownership

Communication

Self-directed

Adaptability

Team collaboration

Tech savvy

Multi-tasking

Tools

Clienteling tools

Inventory systems

Windows OS

Smartphones/Tablets

Job description

What you will do

• Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of personal and store key metrics.
• Create memorable store experiences through building genuine team, vendor, customer, and community relationships.
• Build customer loyalty by delivering excellent service, providing personalized consultations, utilizing clienteling tools, and offering product recommendations to meet client needs and preferences.
• Execute successful promotions, special events, and customer outreach to maximize performance and drive sales.
• Utilize selling tools and digital devices to provide customers with a seamless omnichannel experience by confidently speaking to available inventory, assortment, and product details.
• Leverage training tools, use brand resources, and embrace feedback to continuously build product knowledge, suggestive selling behaviors, artistry skills, and expertise in the latest industry tips and beauty trends. Encourage repeat client interactions as a knowledgeable and trusted resource.
• Merchandise and replenish products timely. Maintain visual merchandising, signing, and beauty hygiene standards, aligning presentations with vendor and company directives.
• Contribute to a positive store culture by building connections with teammates, sharing knowledge, and celebrating individual and team achievements.
• Demonstrate adaptability and flexibility in response to changing circumstances. Support selling and store operations by assisting with other tasks as assigned.
• Support store fulfillment and asset protection initiatives in designated areas by accurately and efficiently executing omni and operations processes, maintaining product protection standards, and adhering to safety guidelines.

Skills and Abilities

• Dedication to customer service and a drive to achieve store objectives.
• Skills and experience to perform in the role and a commitment to continuously learn.
• Ability to take ownership of assigned tasks and contribute to store success.
• Self-directed and able to work with minimal supervision in a deadline-driven environment.
• Communicate with excellence.
• Comfortable with technology, including smart phones, tablet computers and Windows-based operating systems.
• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
• Must regularly move around all store areas and be accessible to customers.
• Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
• Comfortable with and enjoy assisting customers with makeup application and skincare services.

The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.