Estates Services Lead — Remote Grounds & Facilities

The Guinness Partnership; City Of London; On-site; GBP 25,000 - 32,000; Full time

Job summary

The Guinness Partnership is seeking an Estates Services Officer to lead a remote team of ten, delivering cleaning, gardening and grounds maintenance across Hammersmith, Fulham and surrounding areas. This full-time role is 35 hours per week, permanent, with emphasis on safety and timely service delivery.

You will work with residents to improve service delivery, monitor quality, respond to feedback, and oversee repairs reporting and safeguarding escalation as required.

Qualifications

• Experience leading remote and dispersed teams with performance management.
• Proven ability to work to standards, specifications and timescales.
• Experience delivering high-quality estate services including grounds maintenance, cleaning, weed spraying, refuse removal.
• Direct experience working with customers and responding to feedback in a service delivery environment.
• Knowledge of compliance processes and Health and Safety legislation (COSHH, PPE, RIDDOR).
• Experience managing budgets, controlling costs, and overseeing stock management.
• Excellent verbal and written communication skills.
• Full UK driving licence with manual transmission capability.

Responsibilities

• Lead and support a remote team of ten to deliver services across areas.
• Oversee cleaning, gardening and grounds maintenance to agreed standards and timescales.
• Respond to resident feedback, monitor quality and escalate safeguarding where needed.
• Oversee repairs reporting, fly-tipping removal, graffiti management and equipment/vehicle management.

Skills

Remote team leadership

Performance management

Budget management

Grounds maintenance

Health and safety compliance

Customer service

IT proficiency

Driving licence

Education

Horticulture NVQ

BTEC

IOSH Certification

Tools

Outlook

Excel

Word

Job description

The Guinness Partnership is seeking an Estates Services Officer to lead a remote team of ten, delivering cleaning, gardening and grounds maintenance across Hammersmith, Fulham and surrounding areas. This full-time role is 35 hours per week, permanent, with emphasis on safety and timely service delivery.

You will work with residents to improve service delivery, monitor quality, respond to feedback, and oversee repairs reporting and safeguarding escalation as required.