Estates Services/ Compliance Coordinator - Glasgow

Kura (CS) Ltd; Glasgow; Hybrid; GBP 36,000 - 43,000; Full time

Job summary

A leading contact centre solutions provider is seeking a Compliance and Estates Co-ordinator in Glasgow to ensure adherence to compliance standards and manage operational integrity. The ideal candidate has over 3 years of experience in compliance work, particularly with ISO standards, and will benefit from a salary up to £42,500. Join a dynamic team offering a hybrid working environment and numerous employee benefits.

Benefits

30 Days Paid Holiday

Bonus Opportunity

Comprehensive training

Relaxed Dress Code

Positive working environment

Qualifications

• 3+ years experience in a similar compliance role.
• Experience in conducting internal audits.
• Familiarity with ISO standards desired.

Responsibilities

• Ensure compliance with internal policies and legal regulations.
• Manage building standards for safety and efficiency.
• Conduct internal audits and evaluate control efficiency.

Skills

Detail-oriented

Internal auditing

Supplier management

Policy writing

Compliance knowledge

Education

NEBOSH/IOSH qualification

Job description

Location:

Glasgow

Hours:

Monday to Friday 9am - 5pm

Salary:

up to £42,500 per annum DOE

Who we are

Kura provides award-winning outsourced contact centre solutions across UK and South Africa. Its software subsidiary, Inisoft, develops advisor desktop solutions with full omni-channel capabilities, sold globally. Kura & Inisoft create and provide services and solutions to over 50 clients across many industry verticals. About Us: We are in business because we want to help people to develop and to reach their full potential.

We are building a culture that shifts the mind-set from focusing on “things and stuff” to “people and behaviour”. We call this process “Crossing the Bridge”. Our Vision is to be “Unrivalled in Developing People.”

Role Details

The Compliance and Estates Co-ordinator will play a crucial role in safeguarding our company's reputation and operational integrity by ensuring full compliance with internal policies, legal standards, and industry regulations. They will also ensure that our buildings deliver an effective and engaging physical environment for our people.

We are seeking a detail-orientated person to join our team, responsible for ensuring Kura adheres to legal standards and internal policies. This role involves monitoring compliance processes, conducting audits, managing site standards and supporting the implementation of compliance programs.

Key Responsibilities

• Create and support the overall vision, strategy and execution plan for compliance.
• Manage and control building standards ensuring that preventative and reactive maintenance is carried out.
• Develop and implement compliance strategies and policies.
• Ensure that Health and Safety is effectively managed across the business.
• Managing environmental factors to improve business efficiency and sustainability.
• Design and Execute Internal Audit to ensure that the business is compliant to its policies and processes.
• Demonstrable experience in implementing and maintaining ISO standards - primarily ISO 9001. Familiarity with 27001 (Information Security) and ISO 22301 (Business Continuity), ISO 14001 (Environmental) and ISO 45001 (Health & Safety) is desirable.
• Evaluate the efficiency of controls of business and improve them continuously thorough internal audits.
• Revise procedures, reports etc. periodically to identify hidden risks or non-conformity issues.
• Draft, modify and implement company policies.
• Identifying opportunities for strategic improvement via engagement with colleagues across the business.
• Collaborate with various departments to ensure compliance standards are understood and followed.
• Respond to compliance inquiries and provide guidance on compliance-related issues.
• Stay updated on industry regulations and best practices to ensure ongoing compliance.
• Support with investigations and remediation of compliance breaches.
• Ensuring consistency and alignment to a standard way of working.

Requirements

• At least 3 years experience working in a similar role.
• Experience conducting internal audits.
• Experience in managing suppliers to deliver core business services.
• Experience overseeing ISO certifications including external certification audits.
• Experience in policy writing and review.
• Experience in overseeing external certification audits.
• Preferable NEBOSH/IOSH qualified.

Benefits

• Salary up to £42,500.00 DOE + employee benefits.
• Bonus Opportunity.
• 30 Days Paid Holiday.
• Hybrid Working.
• Enhanced Maternity/Paternity Cover.
• Comprehensive training to ensure you have the tools to do your job.
• Relaxed Dress Code.
• Positive working environment.