Estates Officer

Venn Group; Greater London; Hybrid; GBP 35,000; Full time

Job summary

A leading service provider is seeking a proactive Estates Officer to enhance service delivery and ensure compliance across operations. This hybrid role involves developing service plans, tracking compliance, and collaborating with teams to improve performance. Ideal candidates should have strong organisational and communication skills, with experience in customer-facing environments. A project management qualification is an advantage. This permanent position offers a salary of £35,093 per annum.

Qualifications

• Experience in a customer-facing service environment.
• Strong organisational skills and ability to manage competing priorities.
• Excellent communication skills both written and verbal.
• Confident using Microsoft Office and learning new systems.
• Ability to remain solution-focused when dealing with challenges.

Responsibilities

• Develop and manage service plans for compliance areas.
• Monitor and track compliance ensuring timely inspections.
• Maintain accurate records and support effective auditing processes.
• Plan and oversee heating installation programmes.
• Produce performance data and reports for management.

Skills

Customer service experience

Organisational skills

Excellent communication skills

Solution-focused mindset

Microsoft Office proficiency

Education

Project management qualification (desirable)

Job description

Estates Officer

Salary:£35,093 per annum
Location:Hybrid – Office base at 101 London Road, Sevenoaks, Kent TN13 1AX
Contract Type:Permanent
Hours:37 per week (Mon–Thu: 8:45–17:15, Fri: 8:45–16:45)

About the Role

We are seeking a proactive Service Delivery and Improvements Officer to join our team. In this role you will coordinate programmed works and manage service plans to ensure full regulatory and statutory compliance. You’ll play a key part in delivering operational support and driving continuous improvements across our repairs service.

Key Responsibilities

• Develop and manage service plans for compliance areas (gas heating asbestos fire safety etc)
• Monitor and track compliance ensuring timely inspections and remedial works
• Maintain accurate records and support effective auditing processes
• Plan and oversee heating installation programmes end-to-end
• Support operational processes and propose improvements to enhance efficiency
• Produce performance data and reports for senior management
• Collaborate with colleagues contractors and partners to deliver successful projects
• Handle challenging conversations and resolve issues effectively
• Ensure customer feedback informs service improvements

What We’re Looking For

• Experience in a customer-facing service environment
• Strong organisational skills and ability to manage competing priorities
• Excellent communication skills both written and verbal
• Confident using Microsoft Office and learning new systems
• Ability to remain solution-focused when dealing with challenges
• Experience with project plans and process development
• A project management qualification is desirable but not essential