Estates Manager Occupier Services Birmingham

Colliers International EMEA; Birmingham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading property management company in Birmingham is seeking an Estate Manager to oversee day-to-day operations, ensure compliance with regulations, and foster a strong team culture. The ideal candidate will possess expertise in facilities management and a commitment to customer service excellence, enriching community engagement and modern amenities. Full-time position with no remote options.

Qualifications

• You are solutions focused, advising colleagues and stakeholders with solutions.
• Excellent knowledge of MS Outlook, Word, Excel, and PowerPoint.
• Possess in-depth H&S and compliance experience.

Responsibilities

• Oversee the day-to-day operations on the estate.
• Ensure compliance with Health & Safety matters.
• Lead by example and inspire onsite teams.

Skills

Electro Mechanical

Instrument Maintenance

Adobe Dreamweaver

Document Control Management

E-Commerce

Tools

MS Outlook

MS Word

MS Excel

MS PowerPoint

CAFM reporting systems (eLogbooks, Meridian, TRAMPS, RiskWise)

Job description

The Estate Manager plays a dynamic and visionary role within the property management team working collaboratively to create a vibrant forward-thinking and engaging estate. This is a unique opportunity to shape an exciting destination with a strong focus on customer experience community engagement modern amenities and integrated technology. The Estate Manager will be responsible for delivering high-quality facilities management services within a well-managed and service-focused environment. This includes ensuring full compliance with all statutory contractual and company regulations and procedures. The Estate Manager will consistently uphold exemplary standards of customer service for clients occupiers and visitors to the site. A key focus will be on building a strong team culture promoting staff wellbeing and maintaining positive relationships with stakeholders and the wider community.

Estate Management

• Responsible for the day-to-day operations on the estate.
• Lead by example and inspire wider onsite teams.
• Daily walk arounds and inspections as appropriate personally engaging with the customers.
• Responsible for actively managing all Health & Safety matters relating to the estate ensuring the highest levels of compliance and legal requirements are achieved creating a safe working environment for all building users
• Procuring and proactively managing all planned proactive and reactive estate operations in person or via online systems where appropriate personally ensuring these are provided the highest levels of service and appropriate evidence is recorded on site and using online systems.
• Re-tendering service contracts to ensure exacting standards and value for money.
• To understand client requirements and provide solutions to meet and exceed needs and contribute to customer objectives.
• To continuously review and introduce best practice.
• Assisting with the setting managing monitoring and achieving of service charge budget targets.
• Setting ESG targets geared towards transforming the estate into a community hub for sound environmental performance and wellbeing.
• Embrace a collaborative learning culture and introduce best practice with your team.

Qualifications

Expertise & Professional Development

• You are the go to person in your area of expertise / specialty for questions from your colleagues clients and customers.
• You are solutions focused advising colleagues and stakeholders with solutions not problems.
• Excellent knowledge of MS Outlook Word Excel and PowerPoint.
• You possess in-depth H&S and compliance experience estate management onsite service partner liaison & performance management.
• You have experience with or are willing to learn CAFM reporting systems such as eLogbooks Meridian TRAMPS and RiskWise.
• You have excellent knowledge of HVAC systems controls and management.

Commercial Awareness & Value Add

• You perform your duties with an awareness of the teams financial and business objectives.
• You actively look for best practice ways of working encouraging team interactions with clients customers guests and stakeholders.
• You are confidently able to design the onsite succession plan.
• You possess commercial awareness and awareness of latest customer experience and health and safety market trends.
• You identify new initiatives for enhancing customer and estate experiences.

Innovative Thinking & Agility

• You display creative and innovative thinking to deliver best in class.
• You will demonstrate a sense of urgency.

Communication & Managing Expectations

• You actively listen and interpret key information from and to clients customers colleagues and service partners.
• You manage and exceed expectations by prioritizing tasks.
• You can tailor your message to different stakeholders to ensure that the correct message is received.
• You will strive to anticipate needs and exceed expectations.
• You will communicate to provide required information as well as offer prompt resolutions.

Additional Information

At Colliers we actively promote a culture of inclusivity collaboration and mutual respect. Join us and be part of a team where diversity is embraced and every voice is heard.

What sets Colliers apart from their competition is not what we do but how we do it. We invest in relationships to create enduring value. Our most valuable asset is our people we are passionate take personal responsibility and always do whats right for our clients. We attract and develop industry leaders empowering them to think and act differently to drive exceptional results.

Remote Work: No

Employment Type: Full-time

Key Skills

Electro Mechanical,Instrument Maintenance,Adobe Dreamweaver,Document Control Management,E-Commerce

Experience: years

Vacancy: 1