Estates Customer Service Officer

Loughborough College Group; United Kingdom; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading educational institution in the United Kingdom seeks a proactive Estates Customer Service Officer. In this role, you will deliver high-quality customer service and support administrative tasks to ensure smooth operations. Ideal candidates will have customer service experience, although it is not strictly required. This role offers benefits including on-site parking, subsidised nursery fees, and opportunities for professional development.

Benefits

On-site parking

Subsidised nursery fees

Up to 25 days annual leave

CPD resources

Volunteer opportunities

Qualifications

• Experience in customer service is desirable.
• Basic office administration skills are beneficial.

Responsibilities

• Deliver high-quality customer service to all stakeholders.
• Manage communication and queries through various channels.
• Provide administrative assistance to the management team.

Skills

Customer service

Basic office administration

Job description

Estates Customer Service Officer – Maternity Cover

The Estates department is looking for a proactive and customer‑focused Customer Service Officer to join our dynamic team.

Role Overview

As the main point of contact for contractors, estates visitors, college staff and students, you will provide a professional, responsive and welcoming service across a variety of platforms – face‑to‑face, telephone and digital. You will also support the management team with a range of administrative duties to help ensure smooth operations.

Key Responsibilities

• Deliver high‑quality customer service to all stakeholders.
• Manage communication and queries through face‑to‑face, telephone, and digital channels.
• Provide supportive administrative assistance to the management team.
• Perform any additional duties related to the role as required.

Requirements

Applicants must have the right to work in the country without sponsorship. Experience in customer service and basic office administration is desirable (not strictly required).

Benefits

• On‑site parking
• Subsidised nursery fees
• Up to 25 days annual leave per year (additional annual leave available)
• Fantastic CPD and inclusive resources for development
• Opportunities to volunteer within local community and charities

Equality & Diversity

We are committed to promoting a diverse and inclusive community and actively encourage applications from under‑represented groups. We are a proud holder of the Investor in Diversity award.

Employment Details

The successful candidate will be employed by The Leicestershire College, a subsidiary of the Loughborough College Group. Terms and conditions of employment are specific to The Leicestershire College.