Estates Customer Service Officer

eTeach UK Limited; Loughborough; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading educational institution in Loughborough is seeking a dedicated Customer Service Officer for maternity cover. The role involves providing a professional service to contractors, visitors, and staff, supporting management with administrative tasks in a dynamic, fast-paced setting. The institution promotes an inclusive environment and is committed to diversity, making it an attractive workplace for talented individuals.

Benefits

Competitive pension scheme

On-site parking

Subsidised nursery fees

Up to 25 days annual leave per year

Well-being hours

Opportunities for volunteering

Qualifications

• Proactive and customer-focused attitude.
• Experience in providing responsive service across various platforms.
• Ability to support management with administrative duties.

Responsibilities

• Provide a professional service to contractors and visitors.
• Ensure smooth operations during the maternity cover period.
• Perform administrative tasks to support the team.

Job description

Overview

The Estates department is looking for a proactive and customer focused Customer Service Officer to join their dynamic team.

As a Customer Service Officer in our estates team, you will provide a professional, responsive, and welcoming service to all contractors, estates visitors, college staff and students through any platform – face-to-face, telephone, and digital. The post holder will provide supportive service to management team with administrative duties.

We operate in a fast-paced environment where every team member plays a crucial role in our success. As we continue to grow, we are seeking maternity cover from a dedicated Customer Service Officer to ensure smooth operations and any other duties reliant to the role.

The College Group is striving to attract, develop and retain the very best people by offering a motivating and inclusive workplace in which talent is truly recognised. We are committed to promoting a diverse and inclusive community with the belief that diversity plays an important role in the success of our business.

We are proud to have achieved the Investor in Diversity award. We actively encourage applications who are current under-represented and where we are using positive action under the Equality Act. We welcome everyone to consider becoming a part of our journey.

Benefits

• A competitive pension scheme
• On-site parking
• One campus facility
• Subsidised nursery fees
• Up to 25 days annual leave per year
• Additional annual leave available
• Fantastic CPD and inclusive resources for development
• Well-being hours
• Opportunities of volunteering within local community and charities

We offer a range of family friendly, inclusive employment policies, flexible working arrangements and agile working where the business allows. We provide staff forums, staff working groups for sustainability, staff steering groups for Investors in Diversity and support services to support with mental health and wellbeing for staff from different backgrounds.

We are and have consistently invested in providing our learners and employees with an outstanding and unrivalled range of modern facilities and resources.

The successful candidate will be employed by The Leicestershire College a subsidiary company of Loughborough College Group. The terms and conditions of employment offered by the Leicestershire College are different to those of Loughborough College Group. Please note that employees of the Leicestershire College are based across Loughborough College Group campuses.

Kindly be advised that we are unable to provide skilled worker sponsorship for this position. Applicants must have the right to work in the country without the need for sponsorship.