Estates Coordinator

Serco Limited; England; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading service management firm is seeking an Estates Co-ordinator to support maintenance operations. The successful candidate will manage tasks using a CAFM system, ensuring compliance and efficient resource use. Essential skills include facilities management experience, strong communication skills, and proficiency in IT tools. This role offers competitive salary, 25 days' leave, comprehensive benefits, and opportunities for training and development.

Benefits

Competitive salaries with reviews

Up to 6% contributory pension

25 days' annual leave plus bank holidays

Employee Assistance Programme

Discounts across retailers

Support for charity volunteering

Qualifications

• Experience in a similar Facilities Management or Estates role.
• Strong technical understanding of building services.
• Excellent written and verbal communication skills.
• Highly organised and detail-driven.

Responsibilities

• Support planned and reactive maintenance allocation using CAFM.
• Monitor Estates staff activity to ensure quality.
• Provide financial and administrative support.

Skills

Facility Management

Technical understanding of building services

Written communication skills

Verbal communication skills

Organizational skills

IT skills (MS Office)

Job description

Location: Great Western Hospital, SN3 6BB

Contract: Permanent, 37.5 hours per week

Hours: Monday-Friday, 8am - 4.30pm

Salary: Upto £27,000.00 per annum + Excellent benefits

About the Role

We are looking for a highly organised and proactive Estates Co-ordinator to support Serco's CAFM & Asset Manager and wider Estates teams. This role plays a vital part in managing planned, reactive and remedial maintenance activities, ensuring full compliance with contractual and statutory requirements.

You will work closely with the Concept Evolution CAFM system, helping maintain accurate asset data, allocate works, and provide administrative and financial support across the Estates department. This is a great opportunity for someone with experience in facilities management who is detail-focused, technically minded, and thrives in a fast-paced environment.

Key Responsibilities

• Support the allocation and delivery of all planned and reactive maintenance using the CAFM system.
• Ensure resources for planned, remedial and reactive works are efficiently utilised in line with contractual priorities.
• Monitor Estates staff activity, ensuring all work meets required standards and timescales.
• Ensure all maintenance tasks are closed accurately and with the required evidence on the CAFM system.
• Upload planned activity schedules to support statutory compliance.
• Review PPM and compliance documentation, upload evidence, close tasks, and log/track remedial works.
• Provide financial and administrative support, including purchasing through Guided Buying, raising POs, and receipting invoices.
• Act as the first point of contact for Estates calls and emails (07:00-19:00), providing updates, logging jobs, and offering technical information when required.
• Support meetings through minute-taking, maintain Estates filing systems, and assist with reporting for contract governance.
• Provide second-line support for CAFM tablet configuration and maintain asset records within the technical library.

About You

Essential Skills & Experience

• Experience in a similar Facilities Management or Estates role.
• Strong technical understanding of building services.
• Excellent written and verbal communication skills; able to build strong working relationships.
• Highly organised, detail-driven, and able to manage multiple priorities independently.
• Strong IT skills, including MS Outlook, Excel, PowerPoint and Word.

Desirable

• Concept Evolution or CAFM system experience (training provided).
• Understanding of purchasing/procurement systems.
• Ability to communicate confidently with a range of stakeholders including contractors, clients, supervisors, and technical teams.

What we offer:

• Salary: Competitive salaries with annual reviews.
• Pension: Up to 6% contributory pension scheme.
• Holidays: 25 days' annual leave plus bank holidays.
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

Why Join Us?

You’ll be part of a supportive Estates Services team where training is provided, and your technical and organisational skills will directly contribute to the safe and effective delivery of maintenance services across the contract.