Estates Coordinator

Orbit Group; Coventry; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading housing organization in Coventry is seeking an Administrative Coordinator for Estate Services. The role involves providing daily operational support to the Estate Services Teams, ensuring compliance with performance standards, and maintaining customer relations. Ideal candidates have experience in social housing and are proficient in Microsoft Office, with a strong focus on customer care. Enjoy benefits and flexible working opportunities as part of a values-driven team.

Benefits

Flexible working opportunities

Professional development programs

Qualifications

• Experience in coordinating estate related functions in Social Housing or multi-disciplinary environments.
• Solid understanding of Microsoft Office packages.
• Ability to prioritize and multitask.

Responsibilities

• Provide day-to-day support to the Estate Services Teams.
• Liaise with customers to resolve service delivery queries.
• Coordinate financial variations to Estates contracts.

Skills

Coordinating estate related functions

Microsoft Office proficiency

Prioritization and multitasking

Financial awareness

Working under KPI pressure

Education

NVQ or other similar qualification in Customer Service or Business Administration

Job description

We're building thriving communities as one of the UK's largest housing groups and a leading developer of affordable housing.

We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.

If you want to experience work that's truly rewarding, join us. Because when we achieve together, customers and communities thrive.

Work for Orbit. Believe in people.

The role

The main purpose of this role is to provide day to day contractual, administrative, and operational support to the Estate Services Teams and to provide day to day support to the Quality and Standards Manager, Contracts and Standards Managers in delivering the Estate Services operations.

This role is part of Property where you'll help us to lead the way investing and maintaining 46,000 homes.

What you'll achieve

Customer liaison and a high degree of customer care will be required along with an ability to deal with high volumes of enquiries

• To provide support & assistance to the Estates Team to contribute to the delivery of achieving our Estate Standards
• To lead on the collation of the relevant estate services data for performance management of internal and external contractors
• Work with the Quality and Standards Manager, Group In-House Team Leaders and Contracts and Standards Managers to ensure that all contractor and service providers receive payment for completed services
• Provide coordination/administration for the process of financial variations to Estates contracts. This will involve maintaining payment schedules that generate purchase orders and assisting with a quarterly reconciliation process, which the Estates Contract and Standards Managers will lead with Estate Services Contractors
• Assist the National Estates Lead and Quality and Standards Manager in the operation of the Contractor Web Portal and any other IT development which maybe implemented
• Provide coordination/administration for the process of payments through ActiveH or any other IT payment facility that maybe implemented
• Monitor and update KPI compliance for Estate Services within the Performance Management Framework for Property Operations
• Working with customers and stakeholders to successfully resolve service delivery queries and/or complaints with the ability to escalation to Contract Standards Managers, as necessary
• Assist the Quality and Standards Manager in the auditing and reporting of task management and quality monitoring of the estates service.

What you'll bring

Essential skills

• Experience in coordinating estate related functions in Social Housing or multi-disciplinary environments
• A solid understanding of the Microsoft Office packages
• The ability to prioritise and multitask
• Financial awareness and accuracy of relevant data sets including service charge apportionment etc
• Experience of working under KPI related pressure and delivering quality work to tight deadlines

Desirable skills

• Any relevant NVQ or other similar qualification - e.g. in Customer Service, word processing, RSA II or equivalent Business Administration
• A good understanding of Microsoft Dynamics
• Relevant public or commercial sector experience working in the estate services / housing industry

Why Orbit?

Choosing us means being rewarded in every sense.

Here's what you can expect to enjoy with us.

A rewarding experience that works for you

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.

A place to progress

From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you're a student, graduate or experienced professional we'll support you to grow.

For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.

A purpose to feel proud of

We're proud to make a difference to people together. We're values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.

What brings us together is a passionate belief in progress and people.

Read more about the values and purpose that drive us on our careers website.

How we hire

We aim to make our hiring process simple and fair:

1. Online application
2. Interview(s)
3. Decision and offer

We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.