Estates Administrator

Akari Care Limited; Leeds; Híbrido; GBP 23.000 - 27.000; Jornada completa

Descripción de la vacante

Akari Care Limited is seeking an Estates Administrator to join the Leeds Support Centre. The role supports Estate Managers and Maintenance Operatives, handling inbox management, PO processing, and contractor liaison to ensure safety and compliance across the estate.

Working Monday to Friday 8.30am–5pm, this hybrid position combines three days in the Leeds office with two days at home. Excellent customer service, organisation, and deadline-driven performance are essential in a fast-paced

Formación

• Excellent front line customer service skills.
• Ability to communicate effectively across teams and with external contractors.
• High standard of personal organisation and attention to detail.
• Strong keyboard skills and ability to use management systems effectively.

Responsabilidades

• Daily management of Estates’ email inbox and estates management systems and dashboard
• First line telephone support to Akari’s care homes and external contractors
• Raise and allocate approved purchase orders and/or jobs to contractors via estates management systems
• Escalation of significant issues to the Estates Managers
• Ensure external contractors provide timely responses to requests for quotations
• Ensure that jobs are completed on time and to deadline by contractors, following up and escalating if needed
• Ensure that jobs are appropriately approved in line with delegated authority levels
• Match contractor invoices to approved purchase orders
• Confirm care homes are satisfied with works before closing jobs
• Ensure compliance certificates are uploaded on a timely basis, following up with contractors
• Provision of estates management information and KPIs to colleagues as required

Conocimientos

Customer service

Communication

Telephone etiquette

Organisation

Attention to detail

Keyboard skills

Teamwork

Process improvement

Deadline orientation

Flexible / adaptable

Descripción del empleo

Akari Care is a leading provider of residential and nursing care services for older people, operating 31 care homes across the UK.

Job Description

Monday to Friday 8.30am to 5pm

Location - Leeds Support Centre (3 days office based - 2 days WFH)

The Estates Administrator will work closely with Akari’s Estate Managers and Maintenance Operatives, together with external contractors, in order to ensure that the Akari estate always remains safe and compliant. This role will report to the Director of Property and Procurement.

Overview of role and responsibilities:

• Daily management of Estates’ email inbox and estates management systems and dashboard
• First line telephone support to Akari’s care homes and external contractors
• Raise and allocate approved purchase orders and/or jobs to contractors via Akari’s estates management systems
• Escalation of significant issues to the Estates Managers
• Ensure external contractors provide timely responses to requests for quotations
• Ensure that jobs are completed on time and to deadline by contractors, following up with contractors and escalating to the Estates Managers if this is not the case
• Ensure that jobs are appropriately approved in line with Akari’s schedule of delegated authority levels
• Match contractor invoices to approved purchase orders
• Confirm Akari’s care homes are satisfied with works undertaken before closing down jobs
• Ensure compliance certificates are uploaded to the estates management system on a timely basis, following up with contractors where this is not the case
• Provision of estates management information and KPIs to colleagues as required

Personal knowledge, skills & experience:

• Excellent front line customer service skills
• Ability to communicate effectively
• Possession of an excellent professional telephone manner
• High standard of personal motivation
• High standard of personal organisation
• Strong attention to detail
• Quick and accurate keyboard skills
• Ability to work effectively using own initiative or as part of a team
• An ability to identify and suggest improvements to existing processes or procedures which deliver a service or efficiency gain
• A flexible approach
• An ability to work to tight deadlines without compromising quality
• An ability to respond positively to working within a pressurised environment

Our Values

At Akari Care, our values are at the heart of everything we do. We recognise colleagues who consistently demonstrate our commitment to being:

Personalised – treating every individual as unique and tailoring our approach accordingly.

Kind – showing compassion, empathy, and respect in all interactions.

Caring - Creating a warm and inclusive environment in which our residents and staff have a sense of security and belonging.

Trusted – acting with integrity, professionalism, and accountability.

Community – working together to create supportive environments for residents, Colleagues, and the communities we serve.

We believe that by recognising and celebrating these values, we create a positive workplace culture for all our Colleagues.

Akari Care is proudly working towards achieving Veteran Friendly Framework status, demonstrating our commitment to supporting those who have served. We warmly welcome applications from members of the Armed Forces community and value the skills, experience, and dedication that they bring to our teams.