Estate Services Officer (West)

Stonewater; Birmingham; Presencial; GBP 33.000 - 40.000; Tempo integral

Benefícios oferecidos por esta vaga

Car allowance

Resumo da vaga

Stonewater in Birmingham is seeking two Estate Services Officers to maintain and improve our estates. You’ll inspect sites, manage contractors and respond to residents with empathy to enhance living environments.

Join a growing team delivering frontline estate services across our communities, working to high standards with data-driven insights and a strong commitment to safety and customer care. These roles offer a base salary of £36,300 plus a £3,715 car allowance, with progression

Qualificações

• Experience in estate services, housing or similar customer-focused environment.
• Experience in social housing is beneficial.

Responsabilidades

• Carry out regular estate and site inspections across your portfolio, identifying issues and ensuring appropriate action.
• Oversee delivery of estate services including grounds maintenance, communal and estate cleaning, and pest management.
• Manage day-to-day performance of external contractors, monitor delivery against contracts and KPIs, drive improvements where standards aren’t met.
• Build positive relationships with contractors, customers, residents and colleagues to resolve issues and improve estates.
• Respond to customer enquiries and complaints promptly, professionally and with empathy, finding practical solutions.
• Maintain accurate estate management information and use data to identify opportunities to improve services.
• Support procurement activity and service improvement projects that enhance customer experience.
• Ensure estate services are delivered safely and in line with Health and Safety legislation.
• Work collaboratively with colleagues across Homes Directorate and represent Stonewater at forums.

Conhecimentos

Customer service

Contractor management

Communication

Problem solving

Data awareness

Health and safety

IT skills

Budget management

Ferramentas

Budget management tools

Descrição da vaga

Estate Services Officers x2 (West)

£36,300 plus £3,715 car allowance

Are you passionate about creating great places to live? Do you have an eye for detail, a customer-first approach and the confidence to work with contractors and partners to get things done?

We’re looking for two Estate Services Officers to help us deliver high-quality estate services across Stonewater’s homes and communities. As part of our customer strategy, we’re creating a new team that will strengthen our locality-based approach, helping us to be more visible, accessible and connected to our customers and the communities we serve.

You’ll have the opportunity to be visible in our communities, listen to our customers and work alongside contractors and colleagues to make practical improvements to their surroundings. From spotting an issue during an estate inspection to improving contractor performance or resolving a customer concern, you’ll be able to see the impact of your work first-hand.

What you’ll be doing

As one of the visible faces of Stonewater in our communities, you’ll play an important part in ensuring our estates remain clean, well maintained and safe.

You’ll be responsible for:

• Carrying out regular estate and site inspections across your portfolio, identifying issues and making sure appropriate action is taken.
• Overseeing the delivery of estate services including grounds maintenance, communal and estate cleaning and pest management.
• Managing the day-to-day performance of external contractors, monitoring delivery against agreed contracts and KPIs and driving improvements where standards aren’t being met.
• Building positive relationships with contractors, customers, residents and colleagues to resolve issues and improve our estates.
• Responding to customer enquiries and complaints promptly, professionally and with empathy, finding practical solutions wherever possible.
• Maintaining accurate estate management information and using data to identify opportunities to improve services.
• Supporting procurement activity and service improvement projects that enhance our customers’ experience.
• Ensuring estate services are delivered safely and in line with relevant Health and Safety legislation.
• Working collaboratively with colleagues across our Homes Directorate and representing Stonewater at internal and external forums.

What we’re looking for

We’re looking for someone who enjoys taking ownership, building relationships and seeing the tangible impact of their work.

You’ll ideally have experience working within estate services, housing or a similar customer-focused environment, and you’ll be comfortable balancing time out on our estates with contract management and administrative responsibilities. Experience within the social housing sector would be particularly beneficial.

You’ll also bring:

• Strong customer service skills and a genuine desire to deliver a great experience for our residents.
• Experience of working with contractors and managing services against agreed standards.
• Excellent communication and interpersonal skills, with the confidence to build effective relationships with a wide range of people.
• Good problem-solving skills and the ability to approach challenging situations and complaints with professionalism and empathy.
• The ability to use data and management information to identify issues and support service improvements.
• An understanding of relevant Health and Safety requirements within estate-based services.
• Good IT and budget management skills.
• Experience of engaging with customers and resident groups.

JD - Estate Services Officer.pdf

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check (if applicable), satisfactory references and possession of a valid Right to Work document.

This role may require specific qualifications, skills, knowledge, and behaviours to meet the Competence and Conduct Standard for Social Housing. If not already qualified, there may be an expectation to study towards a professional qualification.

Discover Stonewater:

Stonewater is one of the UK’s largest social housing providers, driven by our purpose that everyone has a place to call home. With around 40,000 homes, we proudly serve more than 93,000 customers, providing safe, affordable homes and the services and support that help people and communities thrive.

Our mission is to make a difference to our customers and communities through quality homes and great services that reflect our social ethos. Guided by our vision to be the most trusted, inspiring and sustainable provider of affordable homes, we offer homes for rent, shared ownership and purchase, alongside specialist housing and support services, including retirement living, supported housing, domestic abuse refuges, LGBTQ+ safe spaces and young people's foyers.

Everything we do is centred on our customers. We build trusted relationships, create lasting social value and invest in homes, services and communities that enable people to live independently, realise their potential and thrive. Through innovation, collaboration and a long-term commitment to sustainability, we are helping shape stronger communities for the future.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix.

Are you ready to #DiscoverStonewater?

Stonewater reserve the right to bring the closing date forward should enough quality applications be received.