Estate Services Officer

The Guinness Partnership; Havant; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading housing and property management organization in Havant is seeking a dynamic individual to lead their Estates & Grounds Maintenance operations. Responsibilities include ensuring service quality, compliance with regulations, and budget management. The ideal candidate has strong leadership experience and excellent communication skills, along with relevant qualifications. This role offers the opportunity to make a significant impact in the community.

Qualifications

• Strong track record in leading remote teams and managing performance.
• Direct experience in high-quality service delivery and compliance.
• Ability to demonstrate Guinness Behaviours.

Responsibilities

• Lead Estates & Grounds Maintenance operations across multiple locations.
• Ensure compliance with Health & Safety and budget management.
• Liaise with customers for service improvements and reporting.

Skills

Team leadership

Customer service

Budget management

Communication skills

IT proficiency

Education

Horticulture NVQ or BTEC

Institute of Occupational Safety and Health Certification

Tools

Microsoft Outlook

Excel

Word

Job description

Do you have a passion for leading teams and delivering exceptional services? The Guinness Partnership is looking for a dynamic and motivated individual to lead our Estates & Grounds Maintenance operations across Havant, Portsmouth, and Hayling Island.

You will be responsible for facilitating and scheduling the delivery of cleaning, gardening and grounds maintenance, ensuring all activities carried out are delivered in line with agreed budgets, compliance with Health & Safety, COSHH and PPE legislation.

You will liaise with customers on site to help identify service improvements, ensure the reporting of repairs, removal of fly tipping and graffiti and report safeguarding alerts. You will ensure the supply and use of all allocated equipment, fleet, materials and any other consumables are in line with Policy, Procedure and legislation.

What we’re looking for

We are looking for someone with a strong track record of leading a team to deliver exceptional levels of customer service. You’ll be someone who enjoys being a motivational leader and promoting Guinness whilst modelling our behaviours.

You should be able to demonstrate:

• Experience of leading and managing remote working teams and staff members, including strong performance management skills.
• Track record of working to agreed standards, specifications and timescales.
• Experience of delivering high quality Estate Services-grounds maintenance, gardening, communal block cleaning, weed-spraying, refuse removal and compliance activities.
• Direct experience of working with customers and customer feedback in a service delivery environment.
• Understanding and knowledge of compliance processes and relevant Health and Safety legislation, e.g., COSHH, PPE, RIDDOR.
• Experience of budget management, cost control and stock management.
• Excellent communication skills both verbal and written.
• A good level of IT knowledge including Microsoft Outlook, Excel and Word.
• Able to demonstrate Guinness Behaviours.
• Hold a current full UK driving licence and can drive manual gear vehicles.

Desirable Experience & Qualifications:

• Horticulture NVQ, BTEC or relevant professional qualification.
• Institute of Occupational Safety and Health Certification.
• An understanding of service charges.
• Performance management of dispersed teams.

If you are interested in joining us and would like to apply for this position, please review the role profile to view all the key responsibilities and submit a copy of your CV and a personal statement. We look forward to hearing from you!