Estate Services Officer

Stonewater; Coventry; Remote; GBP 28,000; Full time

Job summary

A social housing association is seeking an Estate Services Officer to coordinate estate services and enhance customer satisfaction. You will manage contracts, ensure compliance, and lead service improvements within the community. Ideal candidates will possess strong organisational skills and a commitment to high-quality service delivery. This role is primarily home-based with travel within the South East.

Qualifications

• Experience in estate services, ideally within social housing.
• Strong organisational and communication skills.
• A proactive approach to problem-solving and service improvement.
• Confidence in managing contracts and working with stakeholders at all levels.
• A commitment to delivering outstanding customer service.

Responsibilities

• Coordinating and supporting the delivery of estate services contracts.
• Leading on service queries, complaints, and contractor performance.
• Managing estate asset data and supporting national programmes like cyclical tree maintenance.
• Ensuring compliance with health, safety, and regulatory standards.
• Collaborating across teams to improve service delivery and customer satisfaction.

Skills

Experience in estate services, ideally within social housing

Strong organisational and communication skills

Proactive approach to problem-solving and service improvement

Confidence in managing contracts

Commitment to outstanding customer service

Job description

Home Based, with travel within the South East (predominantly Surrey & Sussex)

£27,850 per annum + Car Allowance

Are you passionate about delivering excellent customer service and making a real difference in communities? Do you thrive in a role where no two days are the same, and where your organisational skills and attention to detail truly shine?

Part of the Stonewater Group, Mount Green Housing Association meets people’s housing needs across Surrey and North Sussex through the delivery of a local service to its residents.

We’re looking for an Estate Services Officer to support the delivery of high-quality estate services to our residents. This is a fantastic opportunity to play a key role in shaping the way we manage and improve our estates, ensuring they remain safe, welcoming, and well-maintained.

What you’ll be doing

• Coordinating and supporting the delivery of estate services contracts.
• Leading on service queries, complaints, and contractor performance.
• Managing estate asset data and supporting national programmes like cyclical tree maintenance.
• Ensuring compliance with health, safety, and regulatory standards.
• Collaborating across teams to improve service delivery and customer satisfaction.

What you’ll bring

• Experience in estate services, ideally within social housing.
• Strong organisational and communication skills.
• A proactive approach to problem-solving and service improvement.
• Confidence in managing contracts and working with stakeholders at all levels.
• A commitment to delivering outstanding customer service.

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.

Are you ready to #DiscoverMountGreen?

JD - Estate Services Coordinator.pdf

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.

We reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.