Estate Services Manager

Hastoe Housing; England; Hybrid; GBP 48,000; Full time

Job summary

A social housing organization in the United Kingdom is seeking an Estate Services Manager to oversee estate services and manage teams. The role involves ensuring high-quality service delivery and resident satisfaction. Applicants should have experience in contract management and remote team leadership, along with excellent communication skills. This full-time position includes benefits such as healthcare plans and flexible working opportunities.

Benefits

25 days annual leave plus bank holidays

Healthcare cash plan

Enhanced pension

Flexible working opportunities

Car leasing scheme

Qualifications

• Experience in estate services contract management and procurement.
• Experience in managing remote front-line teams.
• Excellent customer service and communication skills.

Responsibilities

• Manage a combination of estate staff and contractors for cleaning and maintenance.
• Ensure services focus on quality, value for money, and resident satisfaction.

Skills

Estate services contract management

Managing remote front-line teams

Excellent customer service skills

Excellent communication skills

Good IT skills

Tools

Housing management software

Specialist software

Job description

Estate Services Manager

Salary: £47,265 pa
Hours: Full time (35 hours)
Location: Home working with frequent site visits in Oxford, Buckinghamshire and Berkshire.
Benefits: 25 days annual leave plus bank holidays and an additional 1.5 days complimentary leave. Option to purchase additional annual leave, car leasing scheme, healthcare cash plan, enhanced pension, plus more.

About us

Hastoe owns and manages more than 7,500 homes across the south of England from Devon to Norfolk. We are a social housing landlord with homes in urban and rural areas.

We’re passionate about providing a first‑class service for our customers. If you are enthusiastic, customer‑focused, and passionate about making a difference to people’s lives then we want to hear from you.

About the role

Our residents have told us that they want improved estate and caretaking services, so we are expanding our existing Estate Services team and looking to recruit an additional Estates Services Manager to grow and lead a team.

Reporting to the Regional Manager, this role will manage a combination of directly employed estate staff and contractors undertaking cleaning and grounds maintenance services. The post holder will need to work across the organisation to ensure that our estate services have a focus on quality, value for money, health & safety and resident satisfaction.

About you

We are looking for someone with:

• Experience in estate services contract management and procurement.
• Experience in managing people with proven experience in managing remote front‑line teams.
• Excellent customer service skills.
• Excellent communication skills to a range of audiences, both written and verbal.
• Good IT skills and the ability to use housing management and other specialist software.

To hold a valid driving licence and have use of your own vehicle.

Benefits provided

Annual Leave: Starting at 25 days, plus UK Public/Bank Holidays and 1.5 days complimentary leave, along with the option to purchase additional leave.

Enhanced Pension: Hastoe's employer contributions start at 5% and are based on a matching of your own contribution level, plus 2%, up to a maximum of 8% employer contribution.

Other benefits include:

• Flexible working opportunities.
• Annual leave increasing with length of service up to a maximum of 28 days (pro rata for part‑time employees).
• Discounts for local shops, restaurants and gym membership.
• Cycle and Car Leasing Scheme.
• Employee Assistance Programme (EAP) – confidential phone and online support and resources service with 24/7 access.
• Health Cash Plan (a type of health insurance).
• 3 x Life Assurance from day 1, for all pension holders.
• A supportive working environment with ongoing learning and development opportunities.
• Long Service awards.

Personal note from Claire Owen, your hiring manager

“Working as part of the Housing Management team you will be fully supported in your management career. This role was implemented in April 2024 and the service has continued to expand so we are new looking for an additional manager. There are opportunities to improve services for residents and look for cost effective ways of managing their estates’

How to apply

Please send your CV to [e-mail] by midnight on Wednesday 10 December 2025.

We will review CVs as they come in and carry out interviews throughout the recruitment process. We reserve the right to close this vacancy early should we find a suitable candidate.

If you would like to find out more about the role please contact Claire Owen, Regional Manager, on 07917 178657.

For enquiries about the application process, please contact the HR Team at [e-mail].

This post is subject to background checks. Follow the link for further information on this: https://www.hastoe.com/background-checks/