Estate Services Coordinator - Home-Based with Car Allowance

Stonewater; Coventry; Remote; GBP 28,000; Full time

Job summary

A social housing association is seeking an Estate Services Officer to coordinate estate services and enhance customer satisfaction. You will manage contracts, ensure compliance, and lead service improvements within the community. Ideal candidates will possess strong organisational skills and a commitment to high-quality service delivery. This role is primarily home-based with travel within the South East.

Qualifications

• Experience in estate services, ideally within social housing.
• Strong organisational and communication skills.
• A proactive approach to problem-solving and service improvement.
• Confidence in managing contracts and working with stakeholders at all levels.
• A commitment to delivering outstanding customer service.

Responsibilities

• Coordinating and supporting the delivery of estate services contracts.
• Leading on service queries, complaints, and contractor performance.
• Managing estate asset data and supporting national programmes like cyclical tree maintenance.
• Ensuring compliance with health, safety, and regulatory standards.
• Collaborating across teams to improve service delivery and customer satisfaction.

Skills

Experience in estate services, ideally within social housing

Strong organisational and communication skills

Proactive approach to problem-solving and service improvement

Confidence in managing contracts

Commitment to outstanding customer service

Job description

A social housing association is seeking an Estate Services Officer to coordinate estate services and enhance customer satisfaction. You will manage contracts, ensure compliance, and lead service improvements within the community. Ideal candidates will possess strong organisational skills and a commitment to high-quality service delivery. This role is primarily home-based with travel within the South East.