Estate Services Area Manager

Peabody; Charlton; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

30 days annual leave

Flexible benefits package

Life assurance 4x

Training & development

Volunteer days

Matched pension up to 10%

Job summary

Peabody in Charlton is seeking an Estate Services Area Manager to lead and shape high-performing teams delivering communal cleaning, gardens, and estate services across a defined area. You will drive service excellence, ensure safety standards, and continuously improve resident satisfaction.

You will oversee budgets, performance, and contractor relationships, while mobilising services for new developments and delivering value-for-money outcomes in a dynamic neighbourhood environment.

Qualifications

• Experience leading and developing operational teams.
• Strong customer service and stakeholder management skills.
• Experience within Estate Services, Facilities, Housing or a similar environment.
• Knowledge of health and safety requirements and COSHH regulations.
• Excellent planning, organisation and resource management.
• Confidence managing performance, change and service improvement initiatives.
• Strong communication and IT skills.
• Financial awareness and experience managing budgets.
• Problem-solving and decision-making capability.
• Full UK driving licence.

Responsibilities

• Lead and manage Estate Services teams including Caretakers, Gardeners and Supervisors.
• Deliver high-quality communal cleaning, gardening and waste management services.
• Monitor team and contractor performance against service standards and objectives.
• Carry out quality inspections and ensure gold-standard estate presentation.
• Build positive relationships with residents, tenant associations and stakeholders.
• Manage budgets and resources to provide value-for-money services.
• Promote and maintain a strong health and safety culture, including COSHH and lone working compliance.
• Report repairs and neighbourhood issues and work collaboratively to resolve them.
• Support new developments and ensure services are mobilised effectively.
• Use performance data to drive continuous improvement and resource planning.
• Provide management cover and support across the wider service when required.

Skills

Operational leadership

Customer service

Estate services exp

COSHH knowledge

Planning & budgeting

Performance mgmt

Communication skills

Financial awareness

Problem solving

Full UK driving licence

Job description

Lead High-Performing Estate Services Teams

Are you an inspiring people leader with a passion for delivering excellent customer service and high-quality neighbourhood environments? As an Estate Services Area Manager, you will lead and manage teams delivering communal cleaning, gardening and estate services across a defined geographical area.

Estate Services Area Manager

Are you an inspiring people leader with a passion for delivering excellent customer service and high-quality neighbourhood environments? As an Estate Services Area Manager, you will lead and manage teams delivering communal cleaning, gardening and estate services across a defined geographical area.

You will be responsible for driving service excellence, maintaining high standards, managing performance, and ensuring residents receive a safe, well-maintained environment. Working closely with customers, colleagues and contractors, you will play a key role in continually improving services and customer satisfaction.

What You’ll Do

• Lead and manage Estate Services teams including Caretakers, Gardeners and Supervisors
• Deliver high-quality communal cleaning, gardening and waste management services
• Monitor team and contractor performance against service standards and objectives
• Carry out quality inspections and ensure gold-standard estate presentation
• Build positive relationships with residents, tenant associations and stakeholders
• Manage budgets and resources to provide value-for-money services
• Promote and maintain a strong health and safety culture, including COSHH and lone working compliance
• Report repairs and neighbourhood issues and work collaboratively to resolve them
• Support new developments and ensure services are mobilised effectively
• Use performance data to drive continuous improvement and resource planning
• Provide management cover and support across the wider service when required

What You’ll Need

• Experience leading and developing operational teams
• Strong customer service and stakeholder management skills
• Experience within Estate Services, Facilities, Housing or a similar environment
• Knowledge of health and safety requirements and COSHH regulations
• Excellent planning, organisation and resource management skills
• Confidence managing performance, change and service improvement initiatives
• Strong communication and IT skills
• Financial awareness and experience managing budgets
• Problem-solving and decision-making capability
• Full UK driving licence

Commitment to equality, diversity and inclusion

Why Join Us?

• 30 days’ annual leave plus bank holidays.
• Flexible benefits package – including healthcare, dental, and lifestyle discounts.
• 4x life assurance.
• Ongoing training and development, including qualifications and apprenticeships.
• Two additional paid volunteering days each year.
• Up to 10% matched pension contribution.

Please note: Peabody is unable to provide sponsorship as a licensed UK employer.

The advert will close on Sunday 8th November. Interviews will then take place in person on Thursday 12th November

If you have any questions about this role, please email Talent Specialist, Mike Sugrue at [e-mail]