Estate Ranger (FTC)

Havebury Housing Partnership; Bury St Edmunds; On-site; GBP 28,000; Full time

Job summary

A leading housing organization is seeking an Estate Ranger for a 3-month fixed term contract. The role involves inspecting properties, ensuring community standards, and fostering relationships with residents. Applicants should possess excellent communication and organizational skills and a commitment to customer service. Benefits include a salary of £27,913.67 and flexible working arrangements.

Benefits

28 days annual leave (plus bank holidays)

Pension contribution (7% - 12%)

Life assurance payment of X3 salary

Annual Flu Jab

Electric Vehicle salary sacrifice scheme

Medical cashback plan

Qualifications

• Experience dealing fairly with people from all backgrounds.
• Ability to work collaboratively with colleagues to deliver business objectives.
• Understanding of customer experience in housing services.

Responsibilities

• Inspect communal areas and report repairs.
• Respond to resident issues promptly and effectively.
• Conduct health and safety assessments in residential blocks.
• Utilize mobile technology for job updates and scheduling.

Skills

Communication skills

Flexibility

Organizational skills

Collaboration

Job description

We are looking for an Estate Ranger (3 month FTC) to join our fantastic Neighbourhood and Estates team!

We own and manage c.7,500 homes in the east of England, working closely with other agencies and stakeholders within our communities. We build on the good foundations we have in place in being a customer-centric organisation, investing in our existing homes - including our zero-carbon journey - as well as building new homes.

We’ve also concluded a review of how we work in the future, with options around home and office flexible working, as well as a generous annual leave allowance and other benefits.

Please note this role is on a 3 month fixed term contract.

Outline of Key Responsibilities...

• Adopting an agile approach; ensure our communities are kept to high standard of repair and cleanliness by inspecting communal parts, reporting repairs, raising issues to contractors & management companies and taking appropriate action on tenancy breaches
• Work alongside the Neighbourhood and Estates Officers and Coordinators in responding to issues reported by residents quickly and efficiently ‘right first time’.
• Build and maintain effective relationships with other teams to deliver an effective joined up approach to tenancy and estate management
• Carry out periodic Health, Safety & fire assessments and testing of fire safety management systems in residential blocks to maintain compliancy
• Conduct ad-hoc and scheduled inspections of our property and land, monitor and implement the actions arising from the assessments
• Update progress on jobs, record inspections and update scheduling systems during the course of the day, utilising mobile technology

We are looking for someone who has...

• Experience of dealing sympathetically, respectfully and fairly with people from all backgrounds
• Understanding and ability to work as a flexible, collaborative team member working with colleagues to deliver business objectives
• Good communication skills, able to communicate clearly with people of all backgrounds using a variety of methods
• Good organisational skills, to manage workload efficiently and effectively in order to deliver high quality customer services “Right First Time” in line with Havebury’s, policies, procedures, vision and objectives
• An understanding of how a customer’s experience of all aspects of the housing and estate services informs their overall view of the landlord

In return, we are offering...

• An annual salary of £27,913.67 (3 month FTC)
• Annual Leave - 28 days per year, (plus bank holidays) increasing to 32 days when you reach your 3rd year with us. To give greater flexibility around your holidays you can also buy, sell or carry over up to 5 days of annual leave each year
• Pension – between 7% - 12% dependant on individual contribution
• Life assurance - a payment of X3 your salary.
• Annual Flu Jab - provided each winter to all employees.
• Electric Vehicle salary sacrifice scheme - plus we currently have free electric charging points
• Competitive medical cashback plan

"At Havebury we operate a no closing date policy and evaluate candidates upon application. Therefore please apply without delay."

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.