Estate Agency Junior Assistant

Kings Permanent Recruitment Ltd; City Of London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading estate agency in London is looking for an Estate Agency Junior Assistant to provide customer service, sales support, and administrative duties. The role offers a starting salary of £22,500 plus commission after probation. Candidates must be professional, well-organized, and able to manage various office tasks. Experience in an office environment is advantageous. This is a full-time position with defined working hours.

Responsibilities

• Greet clients in person, by phone, and via email professionally.
• Assist in booking viewings for prospective buyers.
• Collect and organise documentation for referencing and tenancy applications.
• Enter and maintain data within the CRM system.
• Ensure required documentation is collected for new listings.

Job description

Estate Agency Junior Assistant

Salary starting from £22,500 depending on experience plus commission after 3 months probation. Working hours: 8.30am‑6.00pm Monday‑Friday (Thursday off) with Saturdays 8.30am‑5.00pm (5‑day week).

Customer service and front office support

• Greet clients in person, by phone, and via email in a professional and courteous manner.
• Manage general enquiries and direct them to the appropriate team member.
• Maintain a tidy and welcoming front office/reception area.

Sales support

• Assist in booking viewings for prospective buyers.
• Liaise with vendors and buyers to confirm appointments.
• Support Sales Negotiators with administrative duties and calendar management.
• Prepare sales brochures and marketing displays.

Lettings support

• Assist in booking and confirming viewings for rental properties.
• Liaise with tenants and landlords to schedule appointments.
• Collect and organise documentation for referencing and tenancy applications.
• Prepare tenancy paperwork (ASTs, deposit forms, etc.) under supervision.
• Support the Lettings team with administrative tasks and diary management.
• Prepare Lettings brochures and window cards.
• Update and maintain accurate property listings on online portals (Rightmove, Zoopla, etc.).

Marketing and advertising

• Assist with the preparation of marketing materials including window cards and property brochures.
• Upload and manage property listings on online platforms and the company website.
• Monitor property adverts to ensure they are accurate and up to date.

Administrative duties

• Enter and maintain data within the CRM system (e.g. applicant details, property status).
• File and manage documentation (both digital and paper‑based).
• Carry out general office duties including printing, scanning, photocopying, and post handling.
• Support email and postal communications, including mailouts.

Office and compliance support

• Ensure all required documentation is collected for new listings (e.g. EPCs, gas safety certificates). • Assist in managing the lettings and sales team diaries. • Help maintain compliance with data protection (GDPR), Anti‑Money Laundering (AML) regulations, and industry standards.

Additional duties (as required)

• Accompany property viewings once training is completed and appropriate approvals are in place.
• Attend internal meetings and take minutes where required.
• Shadow senior team members for training and learning purposes.
• Support move‑in and move‑out procedures for tenants.