Estate Agency Head of Compliance (12M FTC)

Kinleigh Limited.; Wimbledon; Remote; GBP 70,000 - 105,000; Full time

Job summary

Kinleigh Limited seeks an experienced Estate Agency Head of Compliance (12M FTC) with a thorough understanding of residential compliance, AML, and data protection.

You will lead risk management, develop group-wide standards, deliver training, manage regulatory reporting, and support branches across Sales and Lettings.

The role requires strong stakeholder engagement, resilience under pressure, and a proactive approach to safeguarding the company's reputation.

Qualifications

• Experience within residential estate agency and understanding of current compliance framework, legislation, and processes.

Responsibilities

• Effective processes for all business units, standardised where possible.
• Service delivery aligned with group values.
• Support Talent Development in maintaining knowledge and skills across the business.
• Second-level complaint responses (Lettings).
• Legal responses (Sales and Lettings).
• Advise on complex resolution for branches to mitigate risks (Sales and Lettings).
• PI notifications / oversight of high risk matters (Sales and Lettings).
• Regulatory oversight for all business units.
• Standardised documentation.
• Directors kept fully apprised of risk and regulatory status.

Skills

Residential estate agency experience

Compliance framework knowledge

Stakeholder management

Regulatory reporting

AML and Data Protection

Job description

Estate Agency Head of Compliance (12M FTC)

To be considered for this role, you must have experience within residential estate agency and a thorough understanding of the current compliance framework, legislation, and operational processes within the real estate industry.

Job purpose

Review and formalise lettings compliance to achieve;

• Improved focus of front line resources on selling over administration.
• Provide succession planning and build resilience in existing compliance function to support the size of operations that we have.

Develop relationships with key stakeholders across all divisions with a view to;

• Introduce best practice across all areas in terms of compliance.
• Supporting subject matter experts (SME's) in all divisions in managing risks and compliance.
• Support Talent Development team and Front Line Operations, in delivering compliance training across the Group.

Take ownership of managing Group risk registers, processes and documentation

Which in turn should lead to;

• Enhanced reputation (and protection) that can be promoted.
• Efficiencies through best practice.

Take on responsibility for AML, Data Protection for group.

Manage group register of regulatory bodies, reporting deadlines and requirements.

Key responsibilities and accountabilities

• Effective processes in place for all business units, standardised where possible.
• Service delivery consistent with group values.
• Support to Talent Development in maintaining knowledge and skills across the business.
• Second level complaint responses (Lettings)
• Legal responses (Sales and Lettings)
• Advise on complex resolution for branches to mitigate risks (Sales and Lettings)
• PI notifications / oversight of high risk matters (Sales and Lettings)
• Regulatory oversight for all business units
• Standardised Documentation
• Directors kept fully appraised of risk and regulatory status, ie compliance, notifications, breaches etc.

Professional skills and experience

Attributes

• Organised, disciplined and efficient, produces accurate work and meets deadlines.
• Professional, has credibility and presence, is an excellent relationship builder, wins trust quickly and maintains it.
• Tenacious, resilient with a positive and enthusiastic 'can-do' attitude.
• Manages own work effectively and routinely follows through on tasks to completion.
• Maintains work performance during peak periods of workload and manages pressure without losing focus.
• Confidence to ask questions when in doubt to resolve issues in timely manner.
• Works well as a team member and is also effective working with limited supervision.

Status

This job description defines the role as it exists now. It is not meant to represent an exclusive description of the job holder's responsibilities as these may vary from time to time in line with the needs of the business. This role may change and evolve over time and any changes will be communicated appropriately.