Espresso Bar Assistant Manager.

Harri; Greater London; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Free WatchHouse coffee & drinks

Free lunch on every shift

30% of food discount

30% of retail discount

Training and career growth

Job summary

WatchHouse Coffee House Holding Limited. is seeking an Assistant Manager to support the House Manager in delivering the Modern Coffee experience across London sites.

This full-time role (40 hours/week, 5 days out of 7) involves front and back of house leadership, staff development, and ensuring smooth daily operations. You will enjoy in-house training, clear promotion pathways, and benefits such as free WatchHouse coffee and lunch on shift, with staff discounts on food and retail.

Qualifications

• Hands-on leader with eye for detail and commitment to unrivaled customer experience.
• Autonomous manager taking full ownership of cafe and team.
• Natural leader guiding front and back of house to operational excellence.

Responsibilities

• Lead, inspire and motivate the team so that everyone performs to their absolute best, alongside the House Manager.
• Drive to build a high performing House focusing on KPIs and financial performance.
• Be a people-focused Manager, getting the best from those around you.
• Demonstrate outstanding hospitality with a warm, welcoming atmosphere and high service standards.
• Ensure opening and closing runs smoothly; admin and stock are managed proactively.
• Encourage and create a vibrant, sociable place of work.
• Lead the team in the absence of the House Manager to maintain operations.

Skills

People leadership

Customer experience

Team motivation

Attention to detail

Hospitality

Job description

The role of Assistant Manager is integral to the success of any hospitality business. You are the eyes and ears on the ground; collecting feedback from customers and team to share with your management team. You support the manager with back of house tasks as well as ensuring the smooth and successful service is happening each day. We take the role of Assistant Manager very seriously at WatchHouse, as we see them as the future managers of the business. You’ll have access to a range of in House learning and development programmes and the opportunity for promotion and transfer across the sites as the company develops.If you are looking to take your next step in hospitality and join an exciting and growing business then make sure to apply.

Key aspects of the role:

• Lead, inspire and motivate the team so that everyone performs to their absolute best, alongside the House Manager. Effectively managing the large team on site and working alongside them to deliver the Modern Coffee experience.
• Drive to build a high performing House focusing on KPIs. Continuing to look for ways to drive your shop’s financial performance.
• A people-focused Manager, always getting the best from the people around them.
• Demonstrate unparalleled hospitality by creating a warm, positive and welcoming atmosphere. High standards of food and beverage service in a fast paced environment.
• Ensure opens and closes run smoothly, admin and issues are dealt with proactively, and the cafe is always appropriately stocked with products and equipment.
• Encourage and create a vibrant, exciting and sociable place of work.
• Be driven by high standards and instill this same motivation within your team.

About you:

• A hands‑on inspiring leader with an eye for detail, a love of great food and coffee, with a commitment to delivering unrivaled customer experience.
• An autonomous manager who takes full ownership for their cafe and their team.
• A natural leader. The Assistant House Manager leads the team in the efficient running of the coffee bar both front and back of house in order to achieve operational excellence. They manage our locations in the absence of the House Manager.
• A passion for the development and training of people in order to build and develop a highly skilled and high-achieving team that can cope with the pressures and demands of a high volume site.

This is a full time role contracted to 40 hours per week working 5 days out of 7 per week, weekend work is expected.

In short, at WatchHouse you can expect:

• Beautifully designed Houses in some of London's most iconic locations.
• Guaranteed contracted hours every week.
• Free WatchHouse coffee & WatchHouse drinks (even on days off).
• Free lunch on every shift!
• 30% of food when you aren’t working.
• 30% of our WH retail range.
• Training available and opportunities for career growth and development across the business.

WatchHouse is an equal opportunity employer. We pride ourselves in creating an environment where diversity is celebrated, equality is insisted and inclusion expected. A company where we believe in having the right person in the role; and personality, individuality and uniqueness top the list of what we are looking for in applications and throughout our hiring process.

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