Escalator Field Trainer – Installations

KONE; Long Lee; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Paid overtime and travel

Annual bonus

Company van or electric car

GymFlex membership and KONE discounts

Job summary

KONE is seeking an Escalator Field Trainer to support our Installation teams across the UK, combining technical training with hands-on coaching in the field. This nationwide role involves travel and overnight stays, with overtime paid, and supporting about 15 apprentices and improvers alongside skilled engineers.

You will coach, train and assess in live installations, help introduce new products and methods, and drive consistency in quality and safety standards nationwide.

Qualifications

• Full UK driving licence is required.
• CSCS card held or obtainable as part of safety requirements.
• NVQ Level 3 Escalator Installation (QCF) qualification is essential.
• Significant hands-on escalator installation experience.

Responsibilities

• Coaching apprentices, improvers and engineers to develop technical competence.
• Delivering training on escalator installation, fault finding, repair and working methods.
• Providing technical support and coaching during live installation work.
• Supporting introduction of new products, tools, methods and processes.
• Identifying skills gaps and providing targeted development.
• Carrying out practical assessments and completing Pathway sign-off.
• Promoting safety, quality and installation standards.
• Sharing knowledge across the field organisation.
• Working with supervisors and operational teams to improve quality and capability.

Skills

Coaching

Technical training

Field engineering

Communication

Problem solving

Education

NVQ Level 3 Escalator Installation (QCF) programme

Job description

Escalator Field Trainer – Installations | Nationwide

Our escalator business has grown by 50% in the last 12 months, and we're investing in our people to make sure our technical capability grows with it.

We're looking for an Escalator Field Trainer to support our Installation teams across the UK, combining technical training with hands‑on coaching in the field.

This is a nationwide role, giving you the opportunity to work across different projects, teams and locations and have a real impact on engineering capability across the business. You'll spend much of your time out in the field, with regular overnight stays during the working week – travel and overtime are paid.

You’ll support around 15 apprentices and improvers, alongside our skilled engineers, helping to build competence, improve installation quality and create consistent standards nationwide.

What will you be doing?

• Coaching apprentices, improvers and skilled engineers to develop their technical competence
• Delivering training on escalator installation, fault finding, repair and working methods
• Providing technical support and coaching during live installation work
• Supporting the introduction of new products, tools, methods and processes
• Identifying skills and competence gaps and providing targeted development
• Carrying out practical assessments and completing Pathway sign-off
• Providing early intervention where quality or capability issues are identified
• Helping to reduce snags, errors and repeat visits
• Promoting KONE safety, quality and installation standards
• Sharing technical knowledge and best practice across the field organisation
• Working closely with supervisors, technical specialists and operational teams
• Supporting continuous improvement in quality, productivity and technical capability

Why this role matters

This role is the link between capability and performance.

By providing dedicated technical coaching and early intervention, you'll help developing engineers build competence faster, reduce avoidable errors and allow our experienced engineers to focus their time where their skills are needed most.

Protect skilled engineering time. Accelerate the next generation. Raise the standard.

What are we looking for?

You’ll bring strong practical escalator engineering experience, ideally with a significant background in installation, and the technical credibility to coach others in a live working environment.

You don't necessarily need to be a professional trainer. What's more important is your ability to share your technical knowledge, provide constructive coaching and adapt your approach to apprentices, improvers and experienced engineers.

You’ll enjoy being out in the field, working with different teams and travelling across the UK. You’ll also need the flexibility to work away from home regularly during the week, with multiple overnight stays required.

Most importantly, you’ll have a genuine passion for developing people, improving quality and raising technical standards.

What we require from you?

• Full UK driving licence
• CSCS card
• NVQ Level 3 Escalator Installation (QCF) programme
• Significant hands‑on escalator installation experience

What's in it for you?

• Competitive salary
• Paid overtime and travel
• Annual bonus
• Company van or electric car
• A wide range of financial, lifestyle, health and wellbeing benefits that you can tailor to your needs, including GymFlex membership and KONE discounts

This is an opportunity to use your technical experience differently – developing the engineers of the future while helping shape the quality and capability of our growing escalator business.

About KONE

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.