ERU (Extensions, Removals, Relocations & Upgrades) Operations Specialist

InPost Ltd.; Camden Town; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A rapidly scaling UK logistics company is looking for an ERU Operations Specialist to manage deployment operations. You will oversee site tasks and ensure smooth execution by liaising with various stakeholders. The ideal candidate thrives in a dynamic environment and is committed to enhancing customer service. This role offers hybrid working options and numerous perks, including enhanced annual leave and health care.

Benefits

Enhanced Annual Leave – 26 Days Plus Additional Options

Vitality Health Care

Work from Anywhere – 4 Weeks per year

Enhanced Parental Leave

Rail Loan

Volunteering Days

Hybrid Working

Bring Your Dog to Work Day

Qualifications

• Must efficiently handle tasks in a fast-paced, pressured environment.
• Ability to communicate across functions and levels.
• Exceed business and user requirements through deployments.

Responsibilities

• Execute day-to-day tasks in the extensions, removals, relocations and upgrades pipelines.
• Serve as a liaison between landlords, contractors, and internal stakeholders.
• Maintain clean and up-to-date data in CRM for correct reporting.
• Collaborate with stakeholders to manage sites effectively.
• Continuously improve systems and processes for better outcomes.

Skills

Highly organised multitasker

Effective communication

Customer service focus

Self-motivated and accountable

Adaptability

Job description

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we’re looking for an ERUOperations Specialist to join our Networkteam!

Our mission? To switch up the status quo and become the UK’s leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we’re bringing freedom to anyone with a parcel.

At InPost UK, we’re building an unparalleled group of talent that’s committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team is packed full of top‑note experts in e‑commerce, technology, scale‑up growth, sustainability, logistics and supply chain. We’re a passionate bunch with high ambition – we collaborate, innovate, support each other, and leave egos at the door.

About the role:

Deployment Operations means versatility, adaptation, and clear decision making in real time. Extensions, removals, relocations and upgrades is a growing part of the Deployment Team. We are looking for someone to have day‑to‑day responsibility of sites as they run through each pipeline, ensuring that deployments run smoothly and to budget.

What you’ll be doing:

• Responsible for the execution of day‑to‑day tasks in the extensions, removals, relocations and upgrades pipelines.
• Be a direct liaison between landlords, contractors and internal stakeholders to minimise aborted ERU installations.
• Be the first point of contact for any urgent removals or repairs to locker sites.
• Keeping data in CRM clean and up to date to ensure reporting and analysis is correct.
• Work closely with internal stakeholders such as Network Health, Partnerships, logistics and Technical Manager to manage sites.
• Continuously work to improve our systems and processes to become “network experts” for our landlords and contractors.

What we need from you:

• Highly organised multitasker who can consistently provide high quality work in our fast‑paced, highly pressurised environment.
• Ability to communicate effectively cross‑functionally and at all levels externally and internally.
• Focus on customer service, ensure deployments meet business and user requirements.
• Highly self‑motivated, great teammate, accountable, and passionate about business environment and exceeding goals.
• Works to individual and team targets.

We’d be particularly excited to hear from you if:

• Confident in voicing opinion and taking initiative to solve challenges or implement change.
• Strategic detail‑orientated thinker who can clearly express challenges and problem solve.
• Adaptable attitude with ability to react calmly and clearly to operational environments.

Perks of the job!

• 🌞 Enhanced Annual Leave – 26 Days Plus the Option to Buy Additional Days per year – More time for you to relax, explore, and enjoy life.
• 🌟 Vitality Health Care – Stay healthy and happy with our top‑notch health coverage.
• 🌍 Work from Anywhere – 4 Weeks per year – Embrace the freedom to work remotely abroad for up to 4 weeks per year, allowing you to explore new horizons while staying connected.
• 👶 Enhanced Parental Leave – We support you during those precious family moments.
• 🚊 Rail Loan – Commute with ease! Purchase an annual season ticket, expense it through our InPost expenses procedure, and enjoy a more affordable interest‑free repayment over the year.
• 🌳 Volunteering Days – Take a paid day to make a difference in your community.
• 🏡 Hybrid Working (Role suitability dependent) – We innovate, collaborate and optimise by coming together 3 days per week in the office.
• 🐶 Bring Your Dog to Work Day (Every Friday) – Make every Friday pawsitively amazing!

The InPost process:

We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we’d like to take you to the first stage. This normally involves a 20 minute chat with our Talent Team. If we both feel the connection, you’ll then go through another one or two stages, depending on the level of the role.

At InPost, we love uniqueness. Our strength is our people.

We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.