ERS@Home Administration Lead

Hampshire and Isle of Wight Healthcare NHS Foundation Trust; Fareham; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading healthcare provider in the UK seeks an Administration Lead to support urgent community care and facilitate patient transitions from hospital. This role requires excellent organizational, communication, and IT skills, as well as a calm and professional approach. Candidates must have GCSEs in Maths and English, NVQ Level 3 in Business Administration, and experience within NHS settings. Join a compassionate team committed to delivering high-quality care.

Qualifications

• Experience in NHS or patient-focused settings.
• Training on HIOWH NHS systems or similar.
• Ability to build and manage databases.

Responsibilities

• Handling referrals from clinicians.
• Liaising with health professionals to arrange care plans.
• Updating patient records on Rio and managing spreadsheets.
• Managing sensitive data and maintaining accurate records.
• Organising meetings, training, and supplies.

Skills

Excellent organisation

Communication skills

IT skills

Calm, professional manner

Flexibility

Education

GCSEs including Maths & English (Grade C or above)

NVQ Level 3 in Business & Administration or equivalent

RSA III or equivalent audio typing

AMSPAR Level 2 in Medical Terminology

Tools

Rio

MS Office

Job description

ERS@Home Administration Lead

The closing date is 30 November 2025

Join our dynamic ERS team as an Administration Lead, where your skills will directly support urgent community care helping to prevent hospital admissions and support patients to return home from hospital. You’ll be the first point of contact for referrals, liaising with clinicians and multidisciplinary teams to ensure patients receive timely, appropriate support.

This role demands excellent organisation, communication, and IT skills, along with a calm, professional manner. You’ll manage sensitive data, coordinate care pathways, and maintain accurate records across systems like Rio and MS Office. Flexibility is key – we operate Monday to Friday, 08:00–16:00, and you’ll help cover absences when needed.

Why work with us? Because your work matters. You’ll be part of a compassionate, forward‑thinking team that values innovation, relationships, and making a real difference. If you’re motivated, detail‑oriented, and thrive in a fast‑paced environment, we want you on our team.

Main duties of the job

• Handling referrals from clinicians
• Liaising with health professionals to arrange care plans
• Updating patient records on Rio and managing spreadsheets
• Taking and passing on accurate messages
• Supporting triage staff with admin and secretarial tasks
• Producing reports and keeping databases tidy
• Organising meetings, training, and supplies
• Helping keep the service "paper light" and efficient
• Seeking opportunities for continuous improvement and service development
• Managing Admin Assistants, and sustainability policies

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high‑quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Person Specification

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Qualifications

• GCSEs (or equivalent) including Maths & English (Grade C or above)
• NVQ Level 3 in Business & Administration or equivalent
• RSA III or equivalent audio typing
• Experience in NHS or patient‑focused settings
• AMSPAR Level 2 in Medical Terminology
• Training on HIOWH NHS systems or similar
• Ability to build and manage databases

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Aerodrome House, Fratergate Business Park, Aerodrome Road

£24,937 to £26,598 a year. Please note for part‑time hours the salary will be pro rata.

Contract

Permanent

Reference number

348-PSE-9704

Job locations

Aerodrome House, Fratergate Business Park, Aerodrome Road