Errors & Omissions Manager

Aon Corporation; Birmingham; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A multinational professional services firm based in Birmingham is looking for an Errors & Om Manager. The role includes investigating errors and omissions, managing complaints, and collaborating with key stakeholders to impact member experience positively. Candidates should have a strong background in defined benefit pensions and excellent communication skills. This is a hybrid position offering flexibility in work locations.

Benefits

Comprehensive benefits package

Global Wellbeing Days

Continuous learning culture

Qualifications

• Experience in defined benefit pensions administration.
• Ability to collaborate effectively with stakeholders.
• Capable of managing own workload and prioritizing.

Responsibilities

• Investigate and respond to errors and omissions.
• Lead meetings with stakeholders to discuss complex cases.
• Draft complaint responses to members.

Skills

Deep knowledge of pensions administration processes

Strong relationship management skills

Time management skills

Strong communicator

Proactive and self‑motivated

Job description

Errors & Om Manager

Do you have in depth knowledge of UK Pensions and processes? Do you enjoy taking ownership and being able to make decisions to deliver solutions?

You will be responsible for investigating and responding to errors and omissions, and complaints. You will have the opportunity to work with key stakeholders to bring cases to a speedy conclusion. You will be able to positively impact member experience and influence process improvements that will benefit Aon, our colleagues and our clients.

This is a hybrid role with flexibility to work both virtually and from our office in Birmingham or Sheffield.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

You will have responsibility for managing your own workload and planning your day based on priorities.

• Daily review of new cases and making decisions about action needed
• Progressing open cases using workload management tools
• Leading meetings/calls with stakeholders to discuss complex cases
• Drafting complaint responses to members
• Investigating errors & omissions to establish root cause
• Taking forward preventative initiatives and process improvements

How this opportunity is different

In this role you will have the opportunity to make a real difference through collaboration. You will be working with Client Service Managers, members of the pensions administration team, and the Litigation Team, as well as senior leaders. You will have complete ownership of your own workload and be responsible for the end‑to‑end management of the process. Through your experience and input you will be able to drive change and have a positive impact on member and colleague experience. There is an opportunity for your ideas and opinions to be heard and to drive continuous improvement.

Skills and experience that will lead to success

• Deep knowledge of pensions administration processes, particularly defined benefit pensions.
• Strong relationship management skills and ability to collaborate effectively with stakeholders.
• Time management skills and ability to prioritise.
• Strong communicator, confident to express own views and ideas.
• Proactive and self‑motivated with a desire to take ownership and deliver solutions.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [e-mail]