ERP Support Specialist NAV

Amcor; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading packaging company in Bristol is seeking an ERP Support Specialist to deliver first- and second-level support for ERP systems including Dynamics Navision and Sage 500. The ideal candidate will have over 5 years of IT experience, preferably in a manufacturing environment, and will focus on customer satisfaction. Responsibilities include improving support processes, managing critical ERP issues, and collaborating with regional teams. This position offers the chance to play a vital role in enhancing customer experience within a global organization.

Benefits

Comprehensive benefits package

Career development opportunities

Qualifications

• 5+ years experience in IT, preferably in manufacturing.
• Minimum of 2 years in a Support Specialist role.
• Good knowledge of business processes in manufacturing.

Responsibilities

• Provide first- and second-level support for ERP applications.
• Develop a 'Customer First' culture within IT organization.
• Monitor and report on service quality and KPIs.

Skills

ERP systems experience

Customer service

Process standardization

Communication skills

IT support

Education

Bachelor’s degree in technology

MBA

Tools

Dynamics Navision

JDE E1 9.2

Sage 500

Microsoft Office 365

Microsoft Azure

Job description

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

The ERP Support Specialist provides first- and second-level support for ERP and business applications, primarily focused on Dynamics Navision, JDE E1 9.2, and Sage 500. This role requires solid hands-on experience with ERP systems and plays a key part in delivering reliable, customer-oriented service aligned with the wider IT organization. The Specialist builds strong relationships with internal customers, collaborates closely with regional ERP teams to drive standardization and best practices, and works with EMEA IT Support as well as global applications, data, and risk teams. As part of the EMEA ERP Operations Team, the ERP Support Specialist contributes to regional IT discussions and decisions that support the company’s overall strategy and vision.

Key Job Accountabilities

• Strong involvement with delivery on improvements to support processes, ERP related asset management, and customer satisfaction.
• Responsibility for the implementation of Group IT shared service standards and support processes across the site(s) they work with.
• Responsible for the quality of the ERP service delivery at the sites.
• Project support in their sites for all ERP related activities and support process changes for IT shared services.
• Coverage of critical ERP related issues at the sites.
• Security (alignment with IT policies).

Customer Focus

• Develop a “Customer First” culture within EMEA Group IT organization.
• Good communication around issues and opportunities – get things done, make things happen.
• Listening attitude.
• Regular meeting with key customers and stakeholders within EMEA.
• Liaise with Business Groups and its stakeholders.
• Monitor and report quality of the service delivered by the ERP Support Group.
• Monitor and report quality of the services delivered and Key Performance indicators (KPIs).

Service Delivery

• Monitor compliant execution of standard processes.
• Identify existing gaps between ERP service catalogue and business needs.
• Request definition of new services, when needed/requested by internal customers.
• Identify and put in place corrective actions when services are not delivered at the expected level of quality.
• Identify and put in place corrective actions to improve KPIs.
• Ensures hardware and software standards and compliance as defined by the Group IT teams are adhered to.

Qualifications/Requirements

• A technology related bachelor’s degree or equivalent experience/studies. An MBA is a plus.
• 5+ years’ experience in IT preferably in a manufacturing environment, with at least 2 years in a Support Specialist role.
• Proven track record of process standardization, adoption of best practices, service measurement, customer satisfaction monitoring.
• The following knowledge/experiences are considered a plus:
• Good knowledge of business processes in the Manufacturing industry.
• Certified expertise in an ERP System.
• Certified in Microsoft Product.
• Networking infrastructure.
• Disaster recovery testing for full production to ensure continuity of operations.
• Cloud-based applications, including Office 365 Suite, Microsoft Azure, OCI.
• Major event and crisis management.

About Amcor

Amcor is the global leader in developing and producing responsible consumer packaging and dispensing solutions across a variety of materials for nutrition, health, beauty and wellness categories. Our global product innovation and sustainability expertise enables us to solve packaging challenges around the world every day, producing a range of flexible packaging, rigid packaging, cartons and closures that are more sustainable, functional and appealing for our customers and their consumers. We are guided by our purpose of elevating customers, shaping lives and protecting the future. Supported by a commitment to safety, over 75,000 people generate $23 billion in annualized sales from operations that span over 400 locations in more than 40 countries.

Amcor is committed to providing a secure and reliable experience for all job seekers.