ERP Support Analyst

STATS Group; Kintore; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global technology firm based in Kintore seeks an ERP Support Specialist to provide first-line support for Microsoft Dynamics AX 2012 and D365 Finance & Operations. The ideal candidate will assist in troubleshooting, user support, and system monitoring. Experience with ERP application support, strong communication skills, and knowledge of SQL and Power BI is essential. This role offers opportunities to work across regions, ensuring efficient operation in finance and procurement while promoting process improvements.

Benefits

Equal opportunity employer

Inclusive work environment

Qualifications

• Experience supporting ERP systems is essential.
• Strong troubleshooting and documentation skills required.
• Ability to explain technical issues to non-technical users.

Responsibilities

• Provide first-line support for AX 2012 and D365 F&O.
• Diagnose and resolve system issues for end-users.
• Contribute to user training and documentation.

Skills

Supporting Microsoft Dynamics AX2012 or D365 F&O

Troubleshooting skills

Communication skills

Experience with SQL

Experience with Power BI

Education

Degree in information systems or business management

Tools

SQL

Power BI

Microsoft SSRS

Job description

Kintore, Aberdeenshire, UK

January 2026

Job Purpose

To Provide first-line support for our global ERP systems, currently Microsoft Dynamics AX 2012, transitioning to D365 Finance & Operations. This role will be responsible for troubleshooting, user support, system monitoring, and assisting with the transition to D365. The ideal candidate will have experience in ERP application support, working with business users across multiple regions, and ensuring smooth system operation in areas such as finance, procurement, inventory, projects, and manufacturing.

Directly Reports To

IT Project Delivery Coordinator

Internal relationships

ERP Users & D365 Project Team Members

External relationships

ERP Support Vendors

Directly supervises

None

Main Responsibilities

• Deliver first-line support for AX 2012 and D365 F&O across various regions, including the UK, US, Canada, Australia, the Middle East, and Qatar.
• Diagnose and resolve system issues promptly to support end-users effectively.
• Escalate more complex problems to second-line and third-line support required.
• Contribute to user training and documentation on common issues and best practices.
• Assist with ERP upgrades, patches, and system testing during the D365 implementation.
• Collaborate with finance, procurement, inventory, and project teams to maintain efficient ERP processes.
• Monitor system performance and report critical issues proactively.
• Work in concert with IT and business teams to promote process improvements.

Individual Quality and Safety Responsibilities

• To comply with STATS and Client quality, safety and environmental management systems and procedures at all times.
• Ensure all accidents / incidents / near misses / hazards are immediately reported and relevant paperwork is complete.

Internal Training Requirements

• Environmental Awareness
• COSHH Awareness
• Manual Handling
• STATS Internal Courses – Basic Level

Experience, Skills & Competencies

• Experience supporting Microsoft Dynamics AX2012 or D365 F&O (essential)
• Upgrading of finance, procurement, inventory, or manufacturing within an ERP system.
• Strong troubleshooting skills and ability to document and resolve support tickets
• Ability to communicate technical issues to non-technical users
• Experience with SQL, Power BI, or SSRS

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Qualifications

• Degree in information systems, business management or other relevant discipline preferable.
• SQL and Microsoft SSRS.
• Experience in supporting Tier 1 ERP system (e.g. SAP, Oracle, AX)

Personal Qualities

• Strong knowledge of system and software quality assurance best practices and methodologies.
• Strong customer-service orientation.
• Excellent written, oral, and interpersonal communication skills.
• Ability to communicate ideas in both technical and user-friendly language.
• Ability to conduct research into application issues and products.
• Highly self-motivated and directed, with keen attention to detail.
• Able to prioritise and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Knowledge of applicable data privacy practices and laws.

Additional Note

STATS is an equal opportunity employer, in which we are committed to creating an inclusive and diverse environment for all employees, in allowing us to deliver our company objectives together.
Applicants are encouraged to apply even if they do not meet all of the listed qualifications or experience. We recognise that relevant experience and potential can take many forms, and we value a diversity of backgrounds and perspectives. If you are enthusiastic about the role and believe you could contribute meaningfully, we welcome your application.