ERP Software Implementation Manager

Stratospherec Limited; Birmingham; Hybrid; GBP 50,000 - 60,000; Full time

Benefits offered by this job

Company car/allowance

Job summary

Stratospherec Limited is seeking an Implementation Manager to lead end-to-end ERP deployments, from mobilisation through go-live and post‑go live support. You will own delivery plans, track RAID items, manage risks, and ensure governance across complex client projects.

The role requires strong business analysis, clear stakeholder communication, and willingness to travel to customer sites as needed. Hybrid working in the UK with regular site visits is included in the package.

Qualifications

• Proven experience delivering end-to-end ERP or complex business system implementations.
• Strong business analysis and consultancy capability (process mapping, gap analysis).
• Excellent stakeholder communication from operational to executive levels.
• Experience using delivery tooling (plans, RAID, backlogs, test evidence).

Responsibilities

• Own delivery from mobilisation to go-live and early life support for assigned implementations.
• Maintain delivery plan, RAID, stage gates and report progress clearly.
• Ensure teams meet commitments and resolve conflicts decisively.
• Lead discovery, process mapping and gap analysis within scope, with value-backed backlog.
• Oversee readiness for each delivery stage and enforce governance and standards.
• Drive risks, issues and dependencies with mitigation and escalation plans.
• Lead data migration, testing strategies, and cutover planning for go-live.
• Prepare handover artifacts and support readiness for customer success.

Skills

ERP delivery

Business analysis

Stakeholder management

Delivery governance

Travel readiness

Tools

SQL / T-SQL

Data migration tooling

Job description

Implementation Manager

ERP Software Solutions Company

Hybrid in Birmingham one day a month with nationwide travel to customer sites 3 to 4 days a week, as required

Salary – £50K to £60K plus benefits including company car/allowance

Core Responsibilities

Delivery Ownership & Execution

• Own delivery from mobilisation to go‑live and early life support for assigned implementations.
• Maintain an up‑to‑date delivery plan, RAID (risks, assumptions, issues, dependencies) and stage gates, report progress and variances clearly.
• Hold internal and customer teams to agreed commitments and standards and resolve conflicts decisively.

Consultancy, Business Analysis & Process Design

• Lead discovery, business process mapping, and gap analysis within agreed scope.
• Translate findings into a clear, value‑led delivery backlog with explicit acceptance criteria.
• Advise customers on business change impacts, adoption readiness, and operating procedures.
• Own the delivery of consultancy within implementations ensuring consultancy scope is clear, appropriate and value adding.

Readiness & Design Governance

• Confirm entry and exit readiness for each delivery stage (people, process, data, environments, testing).
• Uphold approved solution architecture and product standards and raise deviations through defined governance.
• Escalate or pause work where readiness or quality thresholds are not met.

Risk, Issue and Dependency Management

• Proactively identify, quantify, and manage delivery risks and dependencies with mitigation and contingency plans.
• Drive early, evidence‑based escalations with clear options and recommendations.
• Actively protect delivery standards, quality, and customer trust.

Test, Data and Cutover Readiness

• Ensure test strategies (system, integration, UAT) are defined and executed; verify results against acceptance criteria.
• Oversee data migration approach, rehearsal(s) and reconciliation; confirm data quality gates.
• Lead cutover planning, rollback criteria and command‑centre execution for go‑live.

Handover to Support and Customer Success

• Prepare operational documentation, access controls, monitoring.
• Ensure known issues are documented and owned and customer expectations are reset appropriately.
• Ensure Delivery exits only when support‑ready criteria are met.
• Lead structured handover workshops and confirm support‑ready acceptance.
• Agree post‑go‑live success measures and checkpoints with Customer Success.

Commercial and Contractual Oversight

• Deliver to contracted scope, outcomes, timelines, and budgets.
• Enforce change control rigorously, surface and track out‑of‑scope requests transparently.
• Align delivery decisions to customer value and product roadmap where appropriate.

Product and Customisation Coordination

• Specify and prioritise approved configuration and customisations with Product.
• Validate delivered work against agreed design and acceptance criteria.
• Champion standard platform capabilities to minimise complexity and rework.

Essential Skills & Experience

• Proven experience delivering end‑to‑end ERP or complex business system implementations.
• Strong business analysis and consultancy capability (process mapping, gap analysis).
• Demonstrated risk, issue, and dependency management with timely escalation.
• Excellent stakeholder communication from operational teams to executive level.
• Confident use of delivery tooling (plans, RAID, backlogs, test evidence) and analytical reporting.
• High standard of written documentation, numeracy, and attention to detail.
• Willingness to travel to customer sites, out‑of‑hours support during cutover.

Desirable skills and experience

• ERP implementation experience within manufacturing, distribution or supply‑chain environments.
• Working knowledge of SQL/T‑SQL and/or data migration tooling.
• Formal delivery or analysis credentials (e.g., PRINCE2/Agile/Lean/Six Sigma) applied pragmatically.
• Experience coordinating custom development and integrations.