eRostering Support Officer

NHS; Doncaster; On-site; GBP 27,000 - 31,000; Full time

Job summary

A leading healthcare organization in Doncaster is seeking an e-Rostering Support Officer to join their team. This role involves providing daily systems support and training on the e-Rostering system, requiring strong IT skills and effective communication. The position is full-time, with a salary between £27,485 and £30,162. Ideal candidates have experience with eRostering systems and the ability to deliver training effectively.

Qualifications

• Experience of working with an eRostering system.
• Experience of identifying and resolving system issues.
• Experience of collaborative working.

Responsibilities

• Provide day-to-day systems support and training.
• Support roll out of additional functionality of the eRostering system.
• Deliver training for the eRostering system.

Skills

Strong IT skills

Effective interpersonal skills

Problem-solving ability

Organisational skills

Education

NVQ Level 3 or equivalent in Business Admin, IT

ECDL or other equivalent IT qualification

Job description

Overview

An exciting opportunity has arisen for an e-Rostering Support Officer to join the E-Rostering Team at RDASH. We are a small friendly team committed to delivering the maximum benefits to the trust from our e-Rostering system.

The Support Officer role will include providing day-to-day systems support and training, requiring someone who has strong IT skills and knowledge of Microsoft Office packages, together with effective interpersonal and communication skills (written and verbal), a can-do attitude and the confidence to support staff and managers to resolve their queries. The role is fast-paced and varied and requires a passion for problem-solving plus the ability to prioritise own workload.

The E-Rostering Team is responsible for the development and maintenance of the trust E-Rostering System. We have over 300 live rotas to manage, as well as ensuring that payroll is accurate and submitted every month. The team is also responsible for training managers and staff on how to use the system effectively and efficiently and supporting these staff in how to resolve any errors that may have occurred.

Main duties

To support the roll out of additional functionality to ensure full benefits realisation of the eRostering system including the payroll interface, competencies, employee on-line and Loop app.

To provide an effective, customer focussed eRostering support service, ensuring all users are adequately trained and able to fully utilise the system; ensuring data is kept up to date and that changes are completed in a timely manner.

To support the delivery of training for the eRostering system.

Details

Details Date posted: 21 October 2025

Pay scheme: Agenda for change

Band: Band 4

Salary: £27,485 to £30,162 a year per annum

Contract: Fixed term

Duration: 12 months

Working pattern: Full-time, Part-time, Flexible working

Reference number: 376-CP-0650

Job locations: Tickhill Road Site, Doncaster, DN4 8QN

Qualifications

Education/Qualifications Essential

• NVQ Level 3 or equivalent or equivalent in a relevant subject e.g. Business Admin, IT

Desirable

• ECDL or other equivalent IT qualification

Experience

Essential

• Experience of working with an eRostering system
• Experience of identifying and resolving system issues
• Experience of collaborative working
• Experience of working in a customer service/helpdesk environment

Desirable

• Experience of working with Allocate systems
• Experience of database management
• Experience of delivering systems training

Knowledge/Skills

Essential

• Excellent organisational and planning skills
• Ability to provide system training to others
• Ability to manage conflicting priorities and work to tight deadlines
• Ability to work to a high level of accuracy and attention to detail

Desirable

• Understanding of clinical settings and operational practices and pressures

Disclosure

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Rotherham Doncaster and South Humber NHSFT

Address: Tickhill Road Site, Doncaster, DN4 8QN

Employer's website: https://www.rdash.nhs.uk/ (Opens in a new tab)