ER Team Manager - 8307

London and Quadrant Housing Trust; City Of London; Hybrid; GBP 43,000 - 49,000; Full time

Benefits offered by this job

Pension up to 6%

Annual leave 28-31 days + Bank Holiday

Westfield Health Cash Plan

Life Assurance

Volunteer days

Lifestyle benefits

Employee Assistance Programme

Job summary

London and Quadrant Housing Trust is seeking an experienced Employee Relations Team Manager to lead the ER Advisors, shaping approach to complex casework and employment law across the organisation. This role combines practical leadership with strategic influence to improve people outcomes.

You will partner with HR, managers and leaders across London and the North, delivering high-quality guidance, coaching, and proactive casework while maintaining a customer-focused service ethos.

Qualifications

• Significant experience leading complex employee relations casework in a large, multi-site organisation.
• Ability to manage and develop teams, delivering high-performing, customer-focused service.
• Solid knowledge of UK employment law and best practice in employee relations.

Responsibilities

• Lead, develop, and motivate a team of Employee Relations Advisors, ensuring a high-quality service.
• Provide expert advice, coaching, and support to managers on employee relations, employment law, performance management, and complex casework.
• Lead high-risk and sensitive employee relations matters with legally compliant outcomes.
• Build management capability through coaching and guidance for confident people management.
• Analyse employee relations trends and data to inform decisions and improvements.
• Partner with HR and leaders to identify opportunities for continuous service improvement.
• Support the People Team in delivering priorities and projects.
• Contribute to developing people capability across the organisation.

Skills

Employee relations leadership

Team building

UK Employment Law

Coaching

Stakeholder management

Data analysis

Strategic delivery

Communication

CIPD Level 5

Education

CIPD Level 5

Job description

INTERNAL only vacancy: This vacancy is only available to employees of L&Q and its subsidiaries. Any applications received from external candidates will not be progressed. If anything, in regard to your sensitive information has changed, please ensure you update this on your iPal account. This supports us in monitoring and improving our diversity and representation across the business.

Title: Employee Relations Team Manager

Contract Type: 12-month FTC until November 2027, FT, 35 hours

Salary starting from £48,691 per annum (London weighted salary) or £42,668 per annum (Regional salary), dependant on experience

Grade: 9

Reporting Office: London, Stratford or Manchester, Trafford

Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Closing Date: 2 nd November 2026

Interviews to be held on the 5 th November 2026

Benefits include:

• Excellent pension plan (up to 6% double contribution)
• 28 days Annual Leave rising to 31 days with length of service + Bank Holidays
• Westfield Health Cash Plan
• non-contributory life assurance
• up to 21 hours volunteering paid days
• lifestyle benefits
• Employee Assistance Programme
• many more

Join our Employee Relations Team at L&Q. At L&Q, we're committed to creating a positive and inclusive workplace where our colleagues can thrive. We're looking for an experienced Employee Relations Team Manager to lead our Employee Relations team and play a key role in supporting managers, strengthening employee relations practices, and fostering a culture of trust, fairness, and accountability across the organisation. This is an exciting opportunity to combine operational leadership with strategic influence. You'll work closely with HR colleagues, business leaders, and managers across L&Q, providing expert guidance on complex employee relations matters while ensuring a high-quality, efficient, and customer-focused service. At L&Q, our purpose is to provide homes and services that people can be proud of. If you're passionate about developing people capability, leading high-performing teams, and delivering excellent employee relations outcomes, we'd love to hear from you.

Your Impact in the Role:

• Lead, develop, and motivate a team of Employee Relations Advisors, ensuring the delivery of a high-quality service.
• Provide expert advice, coaching, and support to managers on employee relations, employment law, performance management, and complex casework.
• Act as the lead advisor on high-risk and sensitive employee relations matters, ensuring consistent and legally compliant outcomes.
• Build management capability through coaching and guidance, enabling managers to confidently manage people issues.
• Analyse and report on employee relations trends and people data, including absence, turnover, and casework activity, to support informed decision-making.
• Partner with HR colleagues and business leaders to identify opportunities for continuous improvement and service enhancement.
• Support the wider People Team in delivering strategic priorities, projects, and business plan objectives.
• Contribute to the development of people capability across the organisation, ensuring our people practices support business success.

What You'll Bring:

• Significant experience leading complex employee relations casework within a large, multi-site organisation.
• Ability to manage and develop teams, creating a high-performing, customer-focused culture.
• Strong knowledge of UK employment law and employee relations best practice.
• Proven ability to coach, influence, and support managers on a wide range of people issues.
• Excellent stakeholder management and relationship-building skills, with the confidence to challenge constructively.
• Strong analytical skills with experience using people data and management information to identify trends and inform action.
• The ability to balance strategic priorities with operational delivery in a fast-paced environment.
• Excellent communication, problem-solving, and decision-making skills.
• CIPD Level 5 qualification (or equivalent) as a minimum requirement.

If you require any reasonable adjustments at any stage during this process, including application stage, please email [e-mail]

About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.