ER Specialist X 2 - 3 Month FTC

Michael Page (UK); Birmingham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A well-known recruitment agency in Birmingham is seeking an experienced Employee Relations Specialist to manage high-volume ER cases. The successful candidate will provide guidance to managers remotely, ensuring compliance with UK employment law. This role offers a competitive hourly rate and a hybrid working model, allowing flexibility after the initial induction period. Candidates should have proven experience in a shared services environment and proficiency in using case management systems.

Benefits

Competitive hourly rate

Hybrid working model

Supportive team culture

Qualifications

• Proven experience in a shared services environment managing ER cases.
• Strong knowledge of compliance with employment legislation and policies.
• Ability to manage cases remotely is essential.

Responsibilities

• Manage approximately 50 live ER cases at any given time.
• Provide guidance to managers via phone and online.
• Use a case management system to track and progress cases.

Skills

Experience handling high-volume ER cases

Knowledge of UK employment law

Proficiency in case management systems

Excellent communication skills

Tools

Business Workflow

Job description

• Work on high-profile ER cases
• Work within a well-known organisation

About Our Client

We are seeking experienced Employee Relations Specialists to join a busy shared services environment and help manage a high-volume ER caseload. This is a fantastic opportunity for professionals who thrive in fast-paced settings and have a strong understanding of employment law and best practice.

Job Description

• Manage approximately 50 live ER cases at any given time, including disciplinary, absence management, grievance, probation, and performance management.
• Provide guidance to managers via phone and online - no requirement to attend hearings.
• Use a case management system to track and progress cases (experience with Business Workflow or similar systems required).
• Ensure compliance with current employment legislation and organisational policies.

The Successful Applicant

• Proven experience handling high-volume ER cases in a shared services environment.
• Strong knowledge of UK employment law and ER best practice.
• Proficiency in using case management systems.
• Excellent communication skills and ability to manage cases remotely.

What's on Offer

• Competitive hourly rate of £21.00 - £24.00 PAYE.
• Hybrid working model - flexibility after induction (1-2 days in the office per week).
• Opportunity to work on high-profile projects within a leading organisation.
• Gain experience managing complex, high-volume ER cases in a dynamic environment.
• Supportive team culture and access to resources to help you succeed.
• Valuable exposure to shared services operations and advanced case management systems.